Strategic CSM for AI Healthcare SaaS (Remote)

Verifiable; Oregon; Híbrido; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Unlimited PTO

Startup equity

Remote-friendly

MacBook provided

Descripción de la vacante

Verifiable is hiring a Customer Success Manager to drive satisfaction, retention and growth across a portfolio of customers. You'll be the primary contact after implementation, guiding adoption and ensuring measurable value.

You’ll collaborate with Product, Support and Sales to deliver an exceptional customer experience and build long-term relationships. Responsibilities include owning relationships from hand-off to renewal, expanding accounts, leading Quarterly Business Reviews with executives,

Formación

• 3+ years in customer success or account management, preferably in enterprise SaaS.
• Proven experience building relationships with C-level, VP and Director-level stakeholders.
• Strong technical aptitude: you're comfortable explaining APIs, integrations and implementation concepts at a high level.
• Ability to prioritize, work independently and manage a large book of customers.
• Deep tech stack experience, including leveraging AI, coupled with Slack, GSuite, Jira, and Notion fluency.
• Thrives in a fast-moving, rapidly changing environment.
• Excellent verbal and written communication with both internal and external teams.
• A strong sense of ownership and a track record of driving excellent customer outcomes.

Responsabilidades

• Own the customer relationship from the implementation hand-off through renewal and expansion, and keep CRM data accurate and up to date.
• Become a trusted advisor who drives retention, strong adoption and value delivery, and turns customers into advocates.
• Build a deep understanding of each customer's business goals, initiatives and use cases, and tailor your guidance to them.
• Develop advanced knowledge of Verifiable's products, including our API, Salesforce and native AI offerings. Use it to drive adoption of complex technical products and improve customer ROI.
• Lead Quarterly Business Reviews with executive stakeholders to show ROI, align on business objectives, share product updates and lay the groundwork for renewal.
• Spot risk and barriers to value early, diagnose the root causes, and lead remediation and recovery plans.
• Act as the voice of the customer: collect product feedback and requests, and turn customer needs into clear input for Product and Development teams.
• Contribute to internal initiatives that improve the CSM function and the wider customer experience.

Conocimientos

Communication skills

Relationship building

Technical aptitude

Executive stakeholder management

Herramientas

Slack

GSuite

Jira

Notion

Descripción del empleo

Verifiable is hiring a Customer Success Manager to drive satisfaction, retention and growth across a portfolio of customers. You'll be the primary contact after implementation, guiding adoption and ensuring measurable value.

You’ll collaborate with Product, Support and Sales to deliver an exceptional customer experience and build long-term relationships. Responsibilities include owning relationships from hand-off to renewal, expanding accounts, leading Quarterly Business Reviews with executives,