Strategic CSM for Utilities AI Platform

Buzz Solutions; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Buzz Solutions is seeking an experienced Customer Success Manager with deep roots in the utility industry and proven success in a startup environment. You will own post-sale customer relationships, drive platform adoption, ensure long-term customer value, and serve as a trusted advisor to our utility partners in Atlanta, GA.

You will act as the bridge between our customers and our engineering, product, and sales teams, advocating for customers and driving renewal and expansion opportunities.

Qualifications

• 6–8 years of experience in a SaaS Customer Success role.
• Direct experience in the electric utility industry, or selling and supporting technology into utilities.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and compellingly to both field and executive audiences.
• Comfort discussing AI and computer vision concepts with technical customers - model performance, false positives and negatives, confidence thresholds.
• Strong problem-solving skills with the ability to understand client needs and provide tailored solutions.
• Self-motivated and goal-oriented, with a proven track record of driving customer outcomes.
• Experience working in Salesforce and other enterprise-level systems.
• Ability to work collaboratively across internal teams and contribute to a positive team environment.

Responsibilities

• Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.
• Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.
• Identify and surface expansion opportunities - new use cases, additional circuits or regions, expanded inspection volume - using product adoption, usage data, and customer outcomes.
• Partner with the Sales team to develop these opportunities; Sales owns the close.
• Advocate for customers and their needs internally to influence product direction and roadmap priorities.
• Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.
• Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.
• Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.

Skills

SaaS Customer Success

Electric utility industry

Excellent communication

AI / computer vision concepts

Problem solving

Self-motivated

Salesforce experience

Cross-functional collaboration

Tools

Salesforce

Job description

Buzz Solutions is seeking an experienced Customer Success Manager with deep roots in the utility industry and proven success in a startup environment. You will own post-sale customer relationships, drive platform adoption, ensure long-term customer value, and serve as a trusted advisor to our utility partners in Atlanta, GA.

You will act as the bridge between our customers and our engineering, product, and sales teams, advocating for customers and driving renewal and expansion opportunities.