Customer Success Manager — Utilities AI Platform

Buzz Solutions; Tampa (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Buzz Solutions is seeking an experienced Customer Success Manager to own post-sale relationships with electric utility customers and partners, driving platform adoption for ongoing ROI and renewals. You will bridge customers with engineering, product, and sales teams, influencing roadmap priorities with a customer-first mindset.

The ideal candidate brings 6–8 years in SaaS customer success, deep utility industry exposure, and excellent communication skills.

Qualifications

• 6–8 years of experience in a SaaS Customer Success role.
• Direct experience in the electric utility industry, or selling and supporting technology into utilities.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both field and executive audiences.
• Comfort discussing AI and computer vision concepts with technical customers and setting accurate expectations.
• Strong problem-solving skills and the ability to tailor solutions to client needs.
• Experience working in Salesforce and other enterprise-level systems.
• Ability to collaborate across internal teams and contribute to a positive team environment.

Responsibilities

• Own the end-to-end post-sale customer experience for electric utility customers and partners.
• Drive platform adoption to realize ongoing ROI and support renewals.
• Identify expansion opportunities with Sales and surface new use cases or regions.
• Advocate for customers to influence product direction and roadmap priorities.
• Identify at-risk customers and lead efforts to restore success.
• Organize trainings and deep dives to maximize platform usage.
• Maintain accurate account health and adoption data in Salesforce and other tools.

Skills

Customer Success

SaaS experience

Communication

Problem solving

Sales collaboration

Salesforce

Tools

Salesforce

Job description

Buzz Solutions is seeking an experienced Customer Success Manager to own post-sale relationships with electric utility customers and partners, driving platform adoption for ongoing ROI and renewals. You will bridge customers with engineering, product, and sales teams, influencing roadmap priorities with a customer-first mindset.

The ideal candidate brings 6–8 years in SaaS customer success, deep utility industry exposure, and excellent communication skills.