Strategic CSM for Industrial Tech & ROI Growth

Lumafield; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company-wide events

Job summary

Lumafield is seeking a Customer Success Manager to partner closely with customers, champion their needs, and manage accounts to drive business value and revenue growth.

This role sits at the intersection of advanced industrial technology and customer strategy. You’ll own the customer lifecycle from onboarding through renewals, lead executive-level conversations, and demonstrate ROI while expanding product usage across accounts.

Qualifications

• B.S. degree in Engineering with 8+ years in engineering/manufacturing and client-facing experience
• Strong communication and executive presentation skills
• Experience driving Lean/process improvements in manufacturing

Responsibilities

• Own relationships, revenue, contracts, and outcomes with accounts
• Act as trusted advisor to customers, working with engineering, quality, and operations teams
• Project manage delivery and adoption of Lumafield’s technical solutions
• Identify, track, and quantify ROI of Lumafield’s products and services
• Manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage
• Help build and scale internal processes and best practices

Skills

Verbal communication

Written communication

Client facing

Project management

Lean / process improvement

Organizational skills

Education

B.S. in Engineering

Job description

Lumafield is seeking a Customer Success Manager to partner closely with customers, champion their needs, and manage accounts to drive business value and revenue growth.

This role sits at the intersection of advanced industrial technology and customer strategy. You’ll own the customer lifecycle from onboarding through renewals, lead executive-level conversations, and demonstrate ROI while expanding product usage across accounts.