Strategic CSM for Enterprise Growth & AI Adoption

Blend Labs Inc.; United States; On-site; USD 107,000 - 126,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life, Short/Long-term Disability

Generous PTO & Holidays

EAP - Mental Health & more

Voluntary Benefits

Wellness Stipend

Milk Stork & Pet Insurance

Volunteer Time Off

Job summary

Blend Labs Inc. is seeking a Strategic Customer Success Manager to drive value for a portfolio of large customers across mortgage, home equity, and consumer lending.

You will work with Account Executives, Solutions Engineers, Professional Services, and Support to ensure adoption, measure impact, and deliver outcomes aligned with customer goals. You will lead value realization, present findings to executives, and guide customers through AI-enabled Origination.

Qualifications

• 8+ years in B2B SaaS, consulting, or lending with customer focus.
• Deep knowledge of lending ops from app to close.
• Data-driven with strong performance metrics.
• Open to AI tools and AI-driven value.
• Executive-level presentation & writing skills.
• Collaborative and able to rally internal teams.

Responsibilities

• Define and deliver value with KPI-aligned success plans.
• Lead business reviews with benchmarks and a corrective roadmap.
• Drive adoption with tailored training and cross-team coordination.
• Guide customers into Intelligent Origination and measure AI pilots.
• Protect accounts by monitoring health and recovery plans.
• Be the customer's voice inside Blend and coordinate teams.
• Fuel growth by surfacing whitespace and new use cases.

Skills

Enterprise CS

Lending operations knowledge

Executive communication

AI curiosity

Job description

Blend Labs Inc. is seeking a Strategic Customer Success Manager to drive value for a portfolio of large customers across mortgage, home equity, and consumer lending.

You will work with Account Executives, Solutions Engineers, Professional Services, and Support to ensure adoption, measure impact, and deliver outcomes aligned with customer goals. You will lead value realization, present findings to executives, and guide customers through AI-enabled Origination.