Strategic CSM: Healthcare Automation & Value Realization

UiPath, Inc.; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits package

Job summary

UiPath is seeking a seasoned Customer Success Manager to act as a strategic advisor and executor for healthcare customers. You will guide adoption, value realization, organizational change, and long-term transformation across client organizations.

Ideal candidates excel at building relationships, leading multi-workstream programs, and translating automation technologies into business value. This role requires strong communication and executive presence with cross-functional teams, the ability to

Qualifications

• 10+ years of experience in Customer Success, Program Management, or related roles.
• Authorized to work in the United States.
• Experience leading large cross-functional programs with executive governance.
• Ability to translate provider-specific concepts into automation opportunities.
• Strong communication, presentation, and stakeholder management skills.
• Comfort discussing automation, AI, cloud tech, and enterprise software with business/technical audiences.
• Proven track record influencing without authority.

Responsibilities

• Build and maintain relationships with executive stakeholders across customer organizations.
• Serve as strategic post-sales advisor, aligning UiPath capabilities to customer goals.
• Develop and execute value realization plans driving adoption, retention, and expansion.
• Coordinate internal resources across Sales, Professional Services, Solutions Engineering, Support, Product, and Partners.

Skills

Customer Success

Program Management

Management Consulting

Strategic Account Management

Stakeholder Management

Executive Communication

Cross-Functional Leadership

Automation/AI

Relationship Building

Industry Knowledge (Healthcare)

Education

Bachelor’s degree

Job description

UiPath is seeking a seasoned Customer Success Manager to act as a strategic advisor and executor for healthcare customers. You will guide adoption, value realization, organizational change, and long-term transformation across client organizations.

Ideal candidates excel at building relationships, leading multi-workstream programs, and translating automation technologies into business value. This role requires strong communication and executive presence with cross-functional teams, the ability to