Strategic CSM: Executive Reviews, Renewals & Growth

raydar; San Francisco (CA); On-site; USD 148,000 - 192,000; Full time

Job summary

Raydar is seeking a Customer Success Manager in San Francisco to advise senior leaders, monitor health and adoption, and collaborate with sales on expansion. The role requires handling executive reviews, turning usage data into business insights, and ensuring accurate CRM records.

Applicants should have a bachelor's degree, experience with AI productivity tools, and a background managing large client partnerships in business software. Some travel is expected.

Qualifications

• Bachelor's degree and track record managing senior-level client partnerships with large accounts.
• Ability to grasp complex software and articulate business gains.
• Practical experience with AI productivity tools.
• Willingness to travel 1–2 days a month to client sites across the United States.

Responsibilities

• Serve as a go-to advisor for senior leaders across an assigned portfolio of accounts.
• Monitor account health and adoption, flag risks early and lead recovery efforts before issues escalate.
• Lead periodic executive business reviews with senior contacts, presenting data-driven insights and clear recommendations.
• Work with sales to identify and develop expansion opportunities and share timely signals.
• Turn usage and performance metrics into clear business stories that support customer decisions.
• Speak credibly about how the product works and the value it creates in customer conversations.
• Relay customer feedback and adoption challenges to product and engineering teams, supported by data.
• Keep account records, risk flags and renewal forecasts accurate in the CRM.

Skills

Executive relationships

AI productivity tools

Education

Bachelor's degree

Tools

CRM systems

Data dashboards

Job description

Raydar is seeking a Customer Success Manager in San Francisco to advise senior leaders, monitor health and adoption, and collaborate with sales on expansion. The role requires handling executive reviews, turning usage data into business insights, and ensuring accurate CRM records.

Applicants should have a bachelor's degree, experience with AI productivity tools, and a background managing large client partnerships in business software. Some travel is expected.