Customer Success Manager

AccountMakers; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

AccountMakers is seeking experienced Customer Success Managers in the New York City area for opportunities with high-growth technology companies. You will own key client relationships, drive product adoption, and guide post-sale journeys from onboarding to renewal and expansion.

Ideal candidates have 5+ years in customer success or related roles within SaaS, FinTech, or tech, and can lead QBRs, develop success plans, monitor health, and identify growth opportunities while collaborating with

Qualifications

• 5+ years of customer success, account management, or client strategy experience within SaaS, FinTech, e-commerce, or technology-driven environments.
• Proven experience managing enterprise, mid-market, or strategic accounts with measurable impact on retention, adoption, and growth.
• Strong business acumen with the ability to connect product capabilities to customer goals and ROI.
• Experience leading QBRs, developing success plans, and managing customer renewal and expansion strategies.
• Demonstrated ability to identify upsell opportunities, monitor account health, and proactively mitigate churn risk.
• Skilled at managing key stakeholder relationships and navigating complex account structures.
• Proficiency with customer success and CRM platforms such as Salesforce, HubSpot, or Gainsight.
• Strong communication, presentation, and relationship management skills with the ability to manage multiple accounts and priorities.

Responsibilities

• Own post-sale customer journey from onboarding through renewal and expansion.
• Lead business reviews (QBRs) and develop customer success plans.
• Monitor account health and proactively address risks that could impact retention.
• Collaborate with sales, product, and support to drive outcomes and inform product improvements.

Skills

Customer success

Account management

Enterprise accounts

Stakeholder management

Business acumen

Communication

Relationship management

Tools

Salesforce

HubSpot

Gainsight

Job description

Are you a customer success professional with experience managing complex, high-value client relationships and driving long-term customer growth? AccountMakers is actively recruiting Customer Success Managers in the New York City area for future opportunities with high-growth technology companies. We work with organizations seeking experienced customer success professionals who can own key client relationships, drive product adoption, strengthen retention, and identify opportunities for account growth and expansion.

We are currently accepting resumes and building our network of qualified Customer Success Managers for opportunities anticipated within the next one to six months. By creating a talent profile, you can be considered as relevant positions become available with our hiring clients.

In these roles, you may be responsible for managing the post-sale customer journey from onboarding and adoption through renewal and expansion. Customer Success Managers often serve as trusted advisors to clients, lead business reviews (QBRs), develop customer success plans, monitor account health, and proactively address risks that could impact retention. You may also work closely with sales, account management, product, and other internal teams to ensure customers achieve measurable outcomes and that client feedback helps inform product and service improvements.

Ideal candidates are strategic relationship builders with strong business acumen who can manage key stakeholders, navigate complex account structures, and connect product capabilities to customer goals and ROI.

Opportunities may be remote for candidates based in the New York City area, with occasional travel required for client meetings, conferences, team offsites, or other business needs.

What We’re Looking For:

• 5+ years of customer success, account management, or client strategy experience within SaaS, FinTech, e-commerce, or technology-driven environments
• Proven experience managing enterprise, mid-market, or strategic accounts with measurable impact on retention, adoption, and growth
• Strong business acumen with the ability to connect product capabilities to customer goals and ROI
• Experience leading QBRs, developing success plans, and managing customer renewal and expansion strategies
• Demonstrated ability to identify upsell opportunities, monitor account health, and proactively mitigate churn risk
• Skilled at managing key stakeholder relationships and navigating complex account structures
• Proficiency with customer success and CRM platforms such as Salesforce, HubSpot, or Gainsight
• Strong communication, presentation, and relationship management skills with the ability to manage multiple accounts and priorities

Compensation

For these types of opportunities in the New York City market, base salaries may range from $110,000 to $150,000+ annually. Compensation and benefits will vary by opportunity and hiring company.

Who We Are

AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.