Strategic CSM, AdTech SaaS (Hybrid NYC)

ArcSpan; New York (NY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Health insurance benefits

401(k) plan

Flexible working environment

Job summary

ArcSpan is hiring a Customer Success Manager in New York City. This hybrid position emphasizes driving customer satisfaction and product adoption through strategic relationships with clients in digital media. The ideal candidate should have 3-5 years of relevant experience, preferably in a SaaS environment, along with strong analytical and account management skills.

The role includes onboarding, monitoring customer health, and advocating for customer needs with internal teams. Competitive compensation, professional growth opportunities, and a flexible working environment are offered.

Qualifications

• 3–5 years of experience in Customer Success or related roles.
• Strong analytical skills to interpret data and generate insights.
• Experience with digital publishers or AdTech platforms.

Responsibilities

• Serve as primary liaison between ArcSpan and its customers.
• Guide customers through onboarding and platform adoption.
• Develop customer success plans to monitor health metrics.

Skills

Customer Success Management

Client Relationship Management

Data Analysis

SaaS Experience

Digital Advertising Knowledge

Education

Bachelor's degree in Business, Marketing, or related field

Tools

HubSpot

Monday.com

Job description

ArcSpan is hiring a Customer Success Manager in New York City. This hybrid position emphasizes driving customer satisfaction and product adoption through strategic relationships with clients in digital media. The ideal candidate should have 3-5 years of relevant experience, preferably in a SaaS environment, along with strong analytical and account management skills.

The role includes onboarding, monitoring customer health, and advocating for customer needs with internal teams. Competitive compensation, professional growth opportunities, and a flexible working environment are offered.