Enterprise CSM: Strategic Growth & Retention

Omnicell; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Enliven Health, an Omnicell company, is seeking a Customer Success Manager to build lasting partnerships with enterprise customers and maximize value from EnlivenHealth solutions. You will focus on retention, adoption, relationship development, and expanding solution use across large pharmacy chains, health systems, and buying groups, working closely with Sales, Product, Engineering, Support, and others.

Responsibilities include owning strategic relationships from managers to C-level, driving

Qualifications

• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role.
• Experience working in a pharmacy, pharmacy operations, or related pharmacy environment.
• Associate Degree or equivalent experience.

Responsibilities

• Own strategic relationships with enterprise customers, developing trusted partnerships with stakeholders ranging from managers to directors, vice presidents, and C-suite executives.
• Drive customer retention and growth by understanding customer business needs, increasing engagement with EnlivenHealth solutions, and proactively identifying risks that could impact renewal.
• Establish a regular customer engagement cadence, including weekly, monthly, and quarterly conversations as appropriate, to review business priorities, adoption, existing issues, and opportunities.
• Serve as a consultative partner, helping customers understand how they can use their existing EnlivenHealth solutions more effectively and reviewing relevant reports and results.
• Identify opportunities for deeper solution adoption and expansion, partnering with Sales to develop strategies around potential upsell opportunities.
• Enable successful roll-out of solutions through collaboration with internal resources, including Operations, Training, Marketing, Product, Support, Engineering, IT, Finance, and Sales.
• Represent the voice of the customer internally; act as the internal and external customer liaison, monitoring customer activity and escalating issues when not addressed.
• Research, develop, and communicate corrective actions needed to resolve customer problems, establish expectations, negotiate timelines, and help ensure deadlines are achieved.
• Conduct customer presentations, demonstrations, corporate site visits, quarterly business reviews, and annual account reviews.
• Identify opportunities for customers to become advocates through testimonials, case studies, references, and other customer-success activities.
• Meet assigned goals for quota attainment, account strategy development, revenue retention and growth, and customer reference ability.

Skills

Relationship building

Customer success

Enterprise customers

Communication skills

Stakeholder management

Collaboration

Problem solving

Time management

Education

Associate degree

Bachelor's degree

Tools

Salesforce

Job description

Enliven Health, an Omnicell company, is seeking a Customer Success Manager to build lasting partnerships with enterprise customers and maximize value from EnlivenHealth solutions. You will focus on retention, adoption, relationship development, and expanding solution use across large pharmacy chains, health systems, and buying groups, working closely with Sales, Product, Engineering, Support, and others.

Responsibilities include owning strategic relationships from managers to C-level, driving