Strategic Cruise Logistics Account Manager

Horizon Air Freight

Inwood (NY)

On-site

USD 90,000 - 120,000

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Horizon Air Freight is seeking an Account Manager, Cruise Logistics to lead strategic relationships with cruise line clients and their vendor networks. You will coordinate end-to-end logistics across multimodal services, monitor performance, and drive commercial growth within a 4PL framework.

The role requires managing cross-functional teams, ensuring service excellence, and proactively identifying opportunities for operational improvement to optimize delivery and customer satisfaction.

Qualifications

  • 5-10 years of logistics, freight forwarding, or supply chain experience within cruise industry.
  • Strong understanding of international transportation and supply chain operations.
  • Experience in customer-facing account management roles.
  • Strong pricing experience and ability to negotiate with carriers and suppliers.
  • Excellent communication, organization, and stakeholder management skills.

Responsibilities

  • Serve as the primary contact for cruise line customers and vendors.
  • Build and maintain long-term customer relationships through proactive communication.
  • Understand customer logistics requirements and service expectations.
  • Conduct regular business reviews and identify operational improvements.
  • Coordinate logistics solutions across air, ocean, trucking, courier, and multimodal services.
  • Monitor shipment progress and manage visibility throughout the lifecycle.
  • Negotiate and coordinate rates with carriers and suppliers.
  • Oversee execution with operations teams and resolve escalations.

Skills

Account management
Stakeholder management
Communication skills
Commercial awareness

Tools

Transportation Management System (TMS)
Microsoft Office

Job description

Horizon Air Freight is seeking an Account Manager, Cruise Logistics to lead strategic relationships with cruise line clients and their vendor networks. You will coordinate end-to-end logistics across multimodal services, monitor performance, and drive commercial growth within a 4PL framework.

The role requires managing cross-functional teams, ensuring service excellence, and proactively identifying opportunities for operational improvement to optimize delivery and customer satisfaction.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Strategic Cruise Logistics Account Lead
Strategic Cruise Logistics Account Lead

Horizon Air Freight • Medley (FL)

On-site
USD 90,000 - 130,000
Cruise Ops Account Manager
Cruise Ops Account Manager

Horizon Air Freight • Inwood (NY)

On-site
USD 90,000 - 120,000
Cruise Ops Account Manager
Cruise Ops Account Manager

Horizon Air Freight • Medley (FL)

On-site
USD 90,000 - 130,000
Cruise Logistics Coordinator: Shipments & Customer Care
Cruise Logistics Coordinator: Shipments & Customer Care

Horizon Air Freight • Inwood (NY)

On-site
USD 42,000 - 60,000
Junior Cruise Logistics Coordinator
Junior Cruise Logistics Coordinator

Horizon Air Freight • Inwood (NY)

On-site
USD 42,000 - 60,000
Strategic Cruise Partnerships Lead — Travel & Negotiations
Strategic Cruise Partnerships Lead — Travel & Negotiations

WorldVia • Newark (NJ)

On-site
USD 95,000 - 130,000
Competitive salary and bonuses
Medical and dental insurance
Life insurance & LTD
+3
Account Manager - Airlines
Account Manager - Airlines

Forward Air Corporation • Columbus (OH)

On-site
USD 70,000 - 105,000
Strategic Cruise Partnerships Manager
Strategic Cruise Partnerships Manager

WorldVia • Fort Lauderdale (FL)

On-site
USD 95,000 - 140,000
Salary bonuses
Medical insurance
Dental insurance
+13
Global Logistics Key Account & Ops Lead
Global Logistics Key Account & Ops Lead

Crane Worldwide Logistics LLC • Northern (KY)

Hybrid
USD 90,000 - 130,000
Strategic Cruise Partnerships Lead
Strategic Cruise Partnerships Lead

WorldVia Travel Network • Northern (KY)

Hybrid
USD 95,000 - 135,000
Competitive salary
Performance-based bonuses
Medical and Dental Insurance
+7