Strategic Cruise Logistics Account Manager

Horizon Air Freight; Inwood (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Horizon Air Freight is seeking an Account Manager, Cruise Logistics to lead strategic relationships with cruise line clients and their vendor networks. You will coordinate end-to-end logistics across multimodal services, monitor performance, and drive commercial growth within a 4PL framework.

The role requires managing cross-functional teams, ensuring service excellence, and proactively identifying opportunities for operational improvement to optimize delivery and customer satisfaction.

Qualifications

• 5-10 years of logistics, freight forwarding, or supply chain experience within cruise industry.
• Strong understanding of international transportation and supply chain operations.
• Experience in customer-facing account management roles.
• Strong pricing experience and ability to negotiate with carriers and suppliers.
• Excellent communication, organization, and stakeholder management skills.

Responsibilities

• Serve as the primary contact for cruise line customers and vendors.
• Build and maintain long-term customer relationships through proactive communication.
• Understand customer logistics requirements and service expectations.
• Conduct regular business reviews and identify operational improvements.
• Coordinate logistics solutions across air, ocean, trucking, courier, and multimodal services.
• Monitor shipment progress and manage visibility throughout the lifecycle.
• Negotiate and coordinate rates with carriers and suppliers.
• Oversee execution with operations teams and resolve escalations.

Skills

Account management

Stakeholder management

Communication skills

Commercial awareness

Tools

Transportation Management System (TMS)

Microsoft Office

Job description

Horizon Air Freight is seeking an Account Manager, Cruise Logistics to lead strategic relationships with cruise line clients and their vendor networks. You will coordinate end-to-end logistics across multimodal services, monitor performance, and drive commercial growth within a 4PL framework.

The role requires managing cross-functional teams, ensuring service excellence, and proactively identifying opportunities for operational improvement to optimize delivery and customer satisfaction.