Strategic Credit Support Analyst

Bank N.A.; Chicago (IL); On-site; USD 55,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plan

Commission potential

Job summary

BMO Financial Group is seeking a seasoned professional for a Customer Shared Services role focused on high-risk borrowing accounts. You will manage account administration, support data-driven insights, and ensure compliance with bank policies.

The position emphasizes analytical thinking, stakeholder collaboration, and a strong understanding of lending products within a regulated banking environment. Salary ranges reflect location-based differences and comprehensive benefits.

Qualifications

• Typically 4+ years of relevant experience and post-secondary degree in related field.
• In-depth Commercial Lending Product knowledge.
• In-depth knowledge of banking products & services.
• In-depth knowledge of industry trends and regulations.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Responsibilities

• Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by supporting the management and administration of the accounts.
• Ensures all reports, entries, monitoring systems and other requirements are executed and maintained timely and accurately.
• Ensures compliance with all Bank Policy & Procedures and standards.
• Advises stakeholders of risk related issues and escalates as required.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to stakeholders on the implementation of solutions.
• Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.

Skills

Customer management

Data analysis

Regulatory knowledge

Risk management

Stakeholder communication

Problem solving

Education

Post-secondary degree in related field

Tools

SQL

Excel

Data visualization

CRM systems

Job description

BMO Financial Group is seeking a seasoned professional for a Customer Shared Services role focused on high-risk borrowing accounts. You will manage account administration, support data-driven insights, and ensure compliance with bank policies.

The position emphasizes analytical thinking, stakeholder collaboration, and a strong understanding of lending products within a regulated banking environment. Salary ranges reflect location-based differences and comprehensive benefits.