Strategic Credit & Collections Specialist (Hybrid Phoenix)

PrePass; Phoenix (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, and vision benefits

Paid Time Off

401(k) with employer match

Tuition Reimbursement

Job summary

PrePass in Phoenix, AZ seeks a motivated Credit and Collection Specialist to join our Finance team. You will manage accounts receivable, protect profitability, and maintain positive customer relationships in a fast-paced industry.

Hybrid work with 2–3 days in-office at our Downtown Phoenix headquarters. Ideal candidates have proven commercial credit/collections experience, strong billing knowledge, and excellent communication skills.

Qualifications

• Proven experience in commercial credit and collections.
• Strong understanding of billing and collections procedures, including claims and filings.
• Proficiency in MS Office and related software programs.
• Excellent communication, interpersonal, and customer service skills.
• Self-motivated, disciplined, and capable of managing multiple responsibilities.
• Strong problem-solving abilities with attention to detail and accuracy.
• Adherence to compliance and company policies.

Responsibilities

• Handle inbound and outbound collection calls to resolve past due accounts.
• Build and maintain positive relationships with key clients, collaborating with Sales, Account Management, Finance, and Operations to resolve delinquent accounts.
• Apply defined collection strategies to improve key metrics and minimize financial losses.
• Negotiate payment arrangements with customers to rectify overdue balances.
• Research and address customer inquiries related to billing, payments, and disputes in a timely manner.
• Ensure customer credits and deductions are applied correctly.
• Recommend appropriate action for delinquent accounts, including shut-offs or closures.
• Assist in securing financial guarantees, such as bonds or deposits, from customers.
• Provide documentation to outside collection and bond agencies as needed.
• Maintain accurate and up-to-date credit files and records.
• Perform account reconciliations and ensure all records are accurate.

Skills

Credit & collections

Billing procedures

MS Office

Communication

Analytical skills

Compliance

Multi-tasking

Customer service

Education

High school diploma

Associate's or Bachelor's degree (preferred)

Tools

MS Office

Job description

PrePass in Phoenix, AZ seeks a motivated Credit and Collection Specialist to join our Finance team. You will manage accounts receivable, protect profitability, and maintain positive customer relationships in a fast-paced industry.

Hybrid work with 2–3 days in-office at our Downtown Phoenix headquarters. Ideal candidates have proven commercial credit/collections experience, strong billing knowledge, and excellent communication skills.