Strategic Collections Expert - Cashflow Champion

Cognizant; Lexington (KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Insurance

Paid time off

401(k) plan

Parental leave

Job summary

Cognizant is seeking a Strategic Collections Associate to manage accounts receivable portfolios, analyze payment activity, and ensure accurate customer profiles. The role involves strong collaboration with Sales, Operations and Finance to resolve billing and credit issues.

Responsibilities include communicating with customers by phone and email, prioritizing collections, and maintaining accurate records. Hybrid office/remote work is required, with emphasis on timely cash collections and customer

Qualifications

• High School Diploma or equivalent required.
• Associates Degree or above preferred.

Responsibilities

• Communicates with customers concerning status of invoice payments.
• Follows up on collection calls with customers (external and internal).
• Resolves all overdue account balances.
• Audits and maintains customer accounts to ensure terms are accurate.

Skills

Accounts receivable

Collections

Communication skills

Attention to detail

Analytical skills

Problem solving

Interpersonal skills

Microsoft Excel

Microsoft Word

Education

High school diploma

Associates degree or higher

Tools

Oracle

Job description

Cognizant is seeking a Strategic Collections Associate to manage accounts receivable portfolios, analyze payment activity, and ensure accurate customer profiles. The role involves strong collaboration with Sales, Operations and Finance to resolve billing and credit issues.

Responsibilities include communicating with customers by phone and email, prioritizing collections, and maintaining accurate records. Hybrid office/remote work is required, with emphasis on timely cash collections and customer