Strategic Credit & Collections Specialist

Heilind Electronics; Wilmington (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Heilind Electronics seeks an Accounts Receivable/Credit professional to administer established credit policies and manage collections. You will analyze customer accounts, resolve disputes within authority, and support order processing within defined credit parameters.

You will handle daily calls, document activity, and collaborate with branches to ensure timely payments and proper credit limits. Strong ITAR compliance and ERP skills are essential.

Qualifications

• High School Diploma or equivalent; minimum two years in credit, collections, accounts receivable, or customer service.
• Must be a U.S. Person per ITAR requirements.
• Strong problem solving, organization, and time management skills.
• Experience with debt collection regulations and basic accounting principles.
• Proficient with Microsoft Office and ERP systems.

Responsibilities

• Process customer orders promptly while ensuring credit guidelines are followed.
• Make 20 to 40 daily credit/collection calls to resolve payment issues.
• Maintain credit records and document collection activity.
• Investigate and reconcile disputed balances using internal systems.
• Collaborate with branches and sales to resolve pricing, terms, and credit limits.
• Prepare bank references and credit reports for management review.
• Communicate credit terms to customers and internal teams.
• Recommend or establish credit limits up to $5,000 based on authorization level.

Skills

Problem solving

Organizational skills

Time management

Customer relations

Negotiation

Communication skills

Accounting basics

ITAR US person

Team collaboration

Multitasking

Education

High School Diploma

Tools

Excel

Word

PowerPoint

Oracle Fusion

Job description

Heilind Electronics seeks an Accounts Receivable/Credit professional to administer established credit policies and manage collections. You will analyze customer accounts, resolve disputes within authority, and support order processing within defined credit parameters.

You will handle daily calls, document activity, and collaborate with branches to ensure timely payments and proper credit limits. Strong ITAR compliance and ERP skills are essential.