Credit & Collections Associate | Hybrid Role & Growth

Heilind; Wilmington (MA); Híbrido; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation, sick time and holidays

Accident, life, disability and serious

Descripción de la vacante

Heilind is seeking an entry-level Credit & Collections Associate in Massachusetts. You will administer credit policies, manage accounts receivable, and analyze customer credit accounts to resolve disputed balances within authorized levels.

Responsibilities include processing orders under credit guidelines, performing daily collection calls, and coordinating with branches and sales on terms, limits, and new accounts. Hybrid onsite work is available.

Formación

• US Person as defined by ITAR; allows access to controlled information.
• Minimum two years of related credit, collections, accounts receivable, or customer service experience.
• Ability to work in a high-volume environment and meet deadlines.

Responsabilidades

• Processes customer orders promptly while ensuring credit guidelines are followed.
• Makes 20–40 daily credit and collection calls to customers to resolve issues.
• Maintains customer interface to achieve collection goals (DSO, 60/90 day metrics).
• Documents interactions and collection activity in company systems with timely follow-up.
• Collects and maintains customer credit documentation for accurate files.
• Investigates and reconciles disputed balances using internal systems.
• Collaborates with branch personnel and sales to resolve pricing, terms, limits, approvals, and new accounts.
• Evaluates new and existing customers using external credit reports.
• Prepares bank references and credit reports for management review.
• Communicates credit terms to customers and internal partners.
• Establishes credit limits up to $5,000 based on experience.

Conocimientos

Problem solving

Organizational skills

Time management

Customer relationship

Negotiation

Communication

Accounting basics

FDCPA familiarity

Independence & teamwork

Educación

High School Diploma or equivalent

Herramientas

Excel

Word

PowerPoint

Oracle Fusion

Descripción del empleo

Heilind is seeking an entry-level Credit & Collections Associate in Massachusetts. You will administer credit policies, manage accounts receivable, and analyze customer credit accounts to resolve disputed balances within authorized levels.

Responsibilities include processing orders under credit guidelines, performing daily collection calls, and coordinating with branches and sales on terms, limits, and new accounts. Hybrid onsite work is available.