Credit & Collections Associate (Entry Level)

Heilind; Wilmington (MA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Vacation, sick time and holidays

Accident, life, disability and serious

Job summary

Heilind is seeking an entry-level Credit & Collections Associate in Massachusetts. You will administer credit policies, manage accounts receivable, and analyze customer credit accounts to resolve disputed balances within authorized levels.

Responsibilities include processing orders under credit guidelines, performing daily collection calls, and coordinating with branches and sales on terms, limits, and new accounts. Hybrid onsite work is available.

Qualifications

• US Person as defined by ITAR; allows access to controlled information.
• Minimum two years of related credit, collections, accounts receivable, or customer service experience.
• Ability to work in a high-volume environment and meet deadlines.

Responsibilities

• Processes customer orders promptly while ensuring credit guidelines are followed.
• Makes 20–40 daily credit and collection calls to customers to resolve issues.
• Maintains customer interface to achieve collection goals (DSO, 60/90 day metrics).
• Documents interactions and collection activity in company systems with timely follow-up.
• Collects and maintains customer credit documentation for accurate files.
• Investigates and reconciles disputed balances using internal systems.
• Collaborates with branch personnel and sales to resolve pricing, terms, limits, approvals, and new accounts.
• Evaluates new and existing customers using external credit reports.
• Prepares bank references and credit reports for management review.
• Communicates credit terms to customers and internal partners.
• Establishes credit limits up to $5,000 based on experience.

Skills

Problem solving

Organizational skills

Time management

Customer relationship

Negotiation

Communication

Accounting basics

FDCPA familiarity

Independence & teamwork

Education

High School Diploma or equivalent

Tools

Excel

Word

PowerPoint

Oracle Fusion

Job description

Credit & Collections Associate (Entry Level)

#ATJ-1641

JOB SUMMARY

Responsible for administering established credit policies and procedures, managing accounts receivable collections, and analyzing customer credit accounts. This role resolves disputed balances within assigned authority levels, maintains accurate credit records, and supports order processing within defined credit parameters.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned. (5k)

• Processes customer orders promptly while ensuring compliance with established credit guidelines. This is a primary responsibility.
• Conducts 20 to 40 daily credit and collection calls to assigned customer accounts to resolve payment issues and secure collections
• Maintains effective customer interface to achieve company collection goals (i.e., DSO, over 60 and 90-day percentages).
• Documents customer interactions and collection activity in company systems and ensures timely follow-up.
• Collects, reviews, and maintains customer credit documentation to ensure accurate and current credit files.
• Investigates and reconciles disputed account balances using internal systems and supporting documentation.
• Partners with branch personnel and sales teams to resolve customer issues including pricing discrepancies, payment terms, credit limits, order release approvals, and new account setup.
• Utilizes external credit reporting resources to evaluate new and existing customers.
• Prepares bank references and credit reports for management review.
• Communicates credit terms and conditions to customers and internal partners.
• Recommends or establishes credit limits up to $5,000 (based on experience and authorization level)
• Supports departmental initiatives and special projects as assigned .

Salary Range

$25/hour-$28/hour commensurate on experience.

EDUCATION/EXPERIENCE:

High School Diploma or equivalent and a minimum of two years of related credit, collections, accounts receivable, or customer service experience is required.

SKILLS AND REQUIREMENTS:

• To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be able to report to assigned office location during scheduled in-office
• Strong problem solving, organizational, and time management skills with attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a high-volume environment.
• Strong customer relationship, negotiation, and professional interpersonal skills with the ability to collaborate across departments.
• Excellent written and verbal communication skills.
• Knowledge of basic accounting principles.
• Familiarity with the Fair Debt Collection Practices Act and other applicable debt collection regulations.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and as part of a team.

Computer Skills

To perform this role successfully, the individual must demonstrate proficiency in accounting and database software, as well as Microsoft Office applications including Excel, Word, and PowerPoint. Experience with ERP systems is preferred, with specific experience using Oracle Fusion considered a strong advantage.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Hybrid, Onsite, or Remote

Hybrid

Compliance Statement

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

Heilindoffers a comprehensive benefits package to all full time, regular employees located in the United States which include:

• Vacation, sick time and holidays
• Accident, life, disability and critical illness insurance

If you need special assistance or an accommodation while seeking employment, please contact us . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Heilind is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

EEO is the Law

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