Strategic Creative Operations Lead

Complex; Los Angeles (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid parental leave

Vacation time

Job summary

Complex is seeking a Creative Operations Director to drive operational excellence within the creative team. You will manage end-to-end project delivery, optimize workflows, and ensure alignment with brand, production, and business goals.

This role demands strong taste, cross-functional leadership, and the ability to scale processes in a fast-paced environment. You’ll oversee resource planning, freelance networks, and cross-team collaboration to deliver on-time outcomes while maintaining high

Qualifications

• 5+ years in creative operations, project management or related fields.
• Refined taste and ability to distill complex visions into plans.
• Experience managing multiple complex projects in fast-paced settings.
• Strong understanding of branding, marketing campaigns and production workflows.
• Expert in resource planning, capacity management, and optimization.
• Experience coordinating freelancers, agencies, and external partners.
• Excellent organizational, communication, and stakeholder skills.
• Detail-oriented with ability to balance strategy and execution.
• Proficiency with Adobe Creative Suite and Figma.
• Experience managing digital assets in Dropbox or similar systems.

Responsibilities

• Lead end-to-end oversight of multiple creative projects, ensuring timelines and deliverables are met.
• Develop detailed project plans and workflows to support efficient execution.
• Monitor health, identify risks, and implement solutions to keep work moving.
• Balance competing priorities and adapt to changing needs and deadlines.
• Ensure smooth transitions between creative, production, brand, and other teams.
• Oversee creative resource allocation and forecast staffing needs.
• Manage freelancers, agencies, and external vendors for output quality.
• Streamline workflows and establish scalable best practices.
• Maintain organizational standards for assets, naming, versioning, and archiving.
• Serve as primary ops partner between creative and internal stakeholders.

Skills

Creative operations

Project management

Resource planning

Stakeholder management

Freelancer management

Adobe Creative Suite

Tools

Adobe Creative Suite

Figma

Job description

Complex is seeking a Creative Operations Director to drive operational excellence within the creative team. You will manage end-to-end project delivery, optimize workflows, and ensure alignment with brand, production, and business goals.

This role demands strong taste, cross-functional leadership, and the ability to scale processes in a fast-paced environment. You’ll oversee resource planning, freelance networks, and cross-team collaboration to deliver on-time outcomes while maintaining high