Senior Conversational Marketing Architect

Salesforce; Los Angeles (CA); On-site; USD 205,800 - 298,400; Full time

Benefits offered by this job

401(k)

Employee stock purchase program

Medical, dental, vision

Job summary

Salesforce is seeking a Lead Qualified Success Architect to own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers in a fast-paced environment.

You will work with customers to transform their sales and marketing processes to leverage conversational marketing, delivering a best-in-class customer experience and driving adoption of Qualified products.

Qualifications

• 10+ years of Mid Market/Enterprise software experience.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Bachelor's degree.
• Passion for making customers successful with software solutions.

Responsibilities

• Delivering and leading customers through the Qualified Implementation Framework.
• Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products.
• Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives.
• Establish a deep consultative relationship with various client business units.
• Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products.
• Conduct Quarterly Business Reviews with key stakeholders.
• Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials.
• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap.
• Executive analysis of customer health score to achieve renewal targets.

Skills

Communication skills

Interpersonal skills

Persuasion and presentation

Writing skills

Problem-solving

Team collaboration

Education

Bachelor's degree

Tools

Salesforce CRM

Marketing automation systems

HTML

CSS

JavaScript

SaaS applications

Job description

Salesforce is seeking a Lead Qualified Success Architect to own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers in a fast-paced environment.

You will work with customers to transform their sales and marketing processes to leverage conversational marketing, delivering a best-in-class customer experience and driving adoption of Qualified products.