Strategic Convention & Events Manager

The Westin at Frenchman's Reef; Charlotte Amalie (United States Virgin Islands); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

The Westin at Frenchman's Reef in St. Thomas seeks an Event Planning Manager to liaison between clients and hotel sales, guiding the execution of meetings and banquets. You will be available during events to address issues and propose alternatives, ensuring smooth operations and client satisfaction.

You will manage group room blocks, catering logistics, and billing while driving post-event bookings through upsell strategies and exceptional service.

Qualifications

• Bachelor's degree and/or 2+ years of hotel sales experience.
• 1 year food and beverage experience.
• Strong understanding of negotiation and interpretation of contracts.
• Developed business communication skills, both written and verbal.
• Understanding/knowledge of Microsoft office.

Responsibilities

• Act as liaison between customer and hotel sales to direct event execution.
• Be available to customers during events to solve problems and suggest alternatives.
• Serve group and catering customers with logistics of group room blocks, F&B, and billing processes.
• Pursue re-booking of group business and upsell to maximize profit.

Skills

Hotel sales

F&B experience

Negotiation

Contracts interpretation

Microsoft Office

Professional appearance

Proactive & driven

Customer service standards

Work under pressure

Time management

Public communication

Event design

Banquet operations

CRM systems (Delphi/Daylight)

Education

Bachelor's degree

2+ years hotel sales

1 year food & beverage

Tools

Microsoft Office

Job description

The Westin at Frenchman's Reef in St. Thomas seeks an Event Planning Manager to liaison between clients and hotel sales, guiding the execution of meetings and banquets. You will be available during events to address issues and propose alternatives, ensuring smooth operations and client satisfaction.

You will manage group room blocks, catering logistics, and billing while driving post-event bookings through upsell strategies and exceptional service.