Convention Services Manager - Task Force

The Westin at Frenchman's Reef; Charlotte Amalie (United States Virgin Islands); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Résumé du poste

The Westin at Frenchman's Reef in St. Thomas seeks an Event Planning Manager to liaison between clients and hotel sales, guiding the execution of meetings and banquets. You will be available during events to address issues and propose alternatives, ensuring smooth operations and client satisfaction.

You will manage group room blocks, catering logistics, and billing while driving post-event bookings through upsell strategies and exceptional service.

Qualifications

• Bachelor's degree and/or 2+ years of hotel sales experience.
• 1 year food and beverage experience.
• Strong understanding of negotiation and interpretation of contracts.
• Developed business communication skills, both written and verbal.
• Understanding/knowledge of Microsoft office.

Responsabilités

• Act as liaison between customer and hotel sales to direct event execution.
• Be available to customers during events to solve problems and suggest alternatives.
• Serve group and catering customers with logistics of group room blocks, F&B, and billing processes.
• Pursue re-booking of group business and upsell to maximize profit.

Connaissances

Hotel sales

F&B experience

Negotiation

Contracts interpretation

Microsoft Office

Professional appearance

Proactive & driven

Customer service standards

Work under pressure

Time management

Public communication

Event design

Banquet operations

CRM systems (Delphi/Daylight)

Formation

Bachelor's degree

2+ years hotel sales

1 year food & beverage

Outils

Microsoft Office

Description du poste

Property Description

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef.

Overview

Event Planning Manager acts a liaison between the customer and hotel sales person to provide direction and supervision during execution of meeting and banquet functions or event. Will be available to customers during event to solve problems and suggest alternatives to previous arrangements. They will directly serve group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes. Will play an important role in the achievement of re-booking group business for future dates while demonstrating effective upsell skills to obtain maximum profit.

Qualifications

Bachelor's degree and/or 2+ years of hotel sales experience.

1 year food and beverage experience.

Strong understanding of negotiation and interpretation of contracts.

Developed business communication skills, both written and verbal.

Understanding/knowledge of Microsoft office.

Confident and professional appearance.

Proactive approach, assertive and fast paced, driven to succeed.

Execute and support Hotel Customer Service Standards and Hotel's Brand Standards.

Work well under pressure.

Time management skills. Being able to work on multiple projects with desired outcome for each.

Ability to communicate effectively with public and other employees.

Creativity in designing events.

Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning).

Ability to design menus in conjunction with the culinary department to maximize operating profit.

Experience with major Hospitality Sales CRM system, i.e. Delphi, Daylight and/or brand CRM such as Marriott CI/TY or Starwood ISAC is preferred.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.