Strategic Contact Center Program Manager

Alta Resources Corp.; Brea (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Employee growth programs

Health benefits

Performance bonuses

Job summary

Alta Resources Corp. is looking for a Program Manager in Brea, California. This role involves managing an inbound or outbound contact center, emphasizing Six Sigma methodologies for efficiency and results. The Program Manager is responsible for P&L management, maintaining strong client partnerships, and ensuring team performance and morale.

Candidates must possess a bachelor's degree and at least two years of management experience. Excellent leadership and communication skills are essential, as well as the ability to motivate a diverse team.

Join us at Alta Resources Corp. to help us achieve our client objectives and improve customer service standards.

Qualifications

• 2+ years of management experience, preferably in contact centers.
• Ability to motivate and manage a diverse team effectively.
• Excellent communication skills to interface with clients and team members.

Responsibilities

• Manage financials including P&L and budget.
• Develop and maintain client relationships.
• Ensure employee growth and retention through effective management.

Skills

Leadership

Customer focus

Decision making

Problem solving

Team management

Education

Bachelor's degree

Tools

Microsoft Excel

Windows

Microsoft PowerPoint

Job description

Alta Resources Corp. is looking for a Program Manager in Brea, California. This role involves managing an inbound or outbound contact center, emphasizing Six Sigma methodologies for efficiency and results. The Program Manager is responsible for P&L management, maintaining strong client partnerships, and ensuring team performance and morale.

Candidates must possess a bachelor's degree and at least two years of management experience. Excellent leadership and communication skills are essential, as well as the ability to motivate a diverse team.

Join us at Alta Resources Corp. to help us achieve our client objectives and improve customer service standards.