Manager, Patient Service Center

AltaMed Health Services; Monterey Park (CA); On-site; USD 83,478 - 104,347; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan (403(b))

FSA

Paid Time Off

CME Days

Tuition Reimbursement

Employee Discounts

Pet Insurance

Job summary

AltaMed Health Services is seeking a experienced Patient Service Center Manager to lead daily operations of the center and ensure a high level of patient satisfaction. You will establish policies and coordinate with clinics and HR to align operations with regulatory requirements.

The role emphasizes staff recruitment and onboarding, plus strong CRM and contact center experience to meet service goals and deliver exceptional patient experiences.

Qualifications

• Bachelor's degree with 2 years of management experience, or a high school graduate with 5 years of management experience.
• Minimum of 4 years of contact center experience, 3 years in CRM, and 3 years working with call center/ACD systems.

Responsibilities

• Oversee day-to-day operations of the Patient Service Center.
• Develop and implement policies, procedures, strategies and tactics for the center.
• Align with clinics and regulatory compliance to ensure patient satisfaction.
• Recruit, interview, and hire an appropriate number of employees.

Skills

Management/Supervisory

Staff recruitment

CRM experience

Call center/ACD systems

Patient service orientation

Education

Bachelor's degree

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Patient Service Center Manager is responsible for all day-to-day operations of the Patient Service Center and staff. The Manager of the Patient Service Center establishes policies, procedures, strategies, and tactics for the Patient Service Center, and aligns with the clinics and regulatory compliance to ensure patient satisfaction. The Patient Service Center Manager executes tactical objectives and fulfills our commitment to superior patient service and a positive patient experience. The Patient Service Center Manager plays a critical role in planning and executing AltaMed's Centralized Patient Service Center as well as working with Human Resources staff to recruit, interview, hire, and employ an appropriate number of employees.

Minimum Requirements

• A bachelor's (BA/BS) degree with 2 years of experience at a management/supervisory level or a high school graduate with 5 years of experience at a management/supervisory level is required.
• Minimum of 4 years of contact center experience, 3 years in Customer Relationship Management (CRM), and 3 years working with call center/ACD phone systems.

Compensation

$83,478.29 - $104,347.86 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.