Strategic Communications & Operations Lead for AI

Genesys Cloud Services, Inc.; Denver (CO); On-site; USD 99,000 - 173,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) matching

Open Time Off

Job summary

Genesys is seeking a Senior Strategic Communications & Operations Specialist to drive strategic communications and cross-functional communications operations across Product Management and the broader organization. This role translates complex business and product priorities into clear messaging and executable plans, ensuring stakeholders are informed, aligned, and prepared to act.

You will independently lead high-visibility programs with coordination across PM, Customer Success, Sales,

Qualifications

• 5–7 years of experience in strategic communications or related roles.
• Ability to develop communications strategies and independently lead cross-functional initiatives.
• Strong written and verbal communication skills for senior stakeholders.
• Good program management with planning, risks and dependencies.

Responsibilities

• Develop and execute strategic communications plans for high-priority initiatives.
• Translate complex product and business information into concise messaging for stakeholders.
• Lead communications for high-visibility, product-led initiatives with cross-functional alignment.
• Coordinate timelines, dependencies, and execution across multiple teams.

Skills

Strategic communications

Cross-functional coordination

Executive communications

Project management

SaaS/tech familiarity

Data-driven storytelling

Tools

KPI dashboards

Job description

Genesys is seeking a Senior Strategic Communications & Operations Specialist to drive strategic communications and cross-functional communications operations across Product Management and the broader organization. This role translates complex business and product priorities into clear messaging and executable plans, ensuring stakeholders are informed, aligned, and prepared to act.

You will independently lead high-visibility programs with coordination across PM, Customer Success, Sales,