Strategic Communications & Operations Lead

Genesys Cloud Services, Inc.

Chicago (IL)

Hybrid

USD 99,000 - 173,000

Full time

6 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth coverage

Flexible work schedules and work from"

Career growth

Open time off

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys seeks an experienced Senior Strategic Communications & Operations Specialist to drive strategic communications and cross-functional operations across Product Management and the broader organization. This role translates complex business and product priorities into clear communications strategies, core messaging, and executable plans, ensuring stakeholders are informed, aligned, and prepared to act.

The successful candidate will independently lead high-visibility communications programs

Qualifications

5-7 years of experience in strategic communications, corporate communications, business communications, communications program management, or related roles.
Demonstrated experience developing communications strategies and plans and independently leading complex, cross-functional communications initiatives with multiple stakeholders, timelines, dependencies, and competing priorities.
Exceptional written and verbal communication skills with the ability to synthesize complex information into clear, concise, and audience-appropriate messaging.
Strong program and project management fundamentals, including planning, prioritization, risk and dependency management, stakeholder engagement, and follow-through.
Proven ability to operate independently, navigate ambiguity, ask the right questions, and translate broad objectives into practical, achievable communications plans.
Experience creating executive-ready presentations, communications, and status updates for senior stakeholders.
Comfort working with business metrics, dashboards, and engagement data and translating information into meaningful narratives, insights, and recommendations.
Strong judgment, intellectual curiosity, adaptability, and the ability to influence and build trust across functions without direct authority.
Experience in SaaS, technology, or another fast-moving environment is preferred but not required.

Responsibilities

Develop and execute strategic communications plans for high-priority product, business, organizational, and cross-functional initiatives.
Develop clear core messaging and translate complex product and business information into concise, audience-appropriate communications for internal teams, customers, partners, and other stakeholders.
Serve as a communications lead for high-visibility, product-led initiatives, coordinating messaging, stakeholder alignment, communications timelines, dependencies, and execution.
Ask thoughtful questions to bring clarity to ambiguous or evolving initiatives and help stakeholders align around what needs to be communicated, to whom, when, and why.
Partner closely with Product Management, Customer Success, Sales, Enablement, Product Marketing, and other functions to ensure communications are coordinated, accurate, and actionable.