Global Solution Consulting Operations Specialist

Genesys; Menlo Park (CA); On-site; USD 73,000 - 129,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work schedules / work from 홈

Career growth opportunities

Paid holidays and open time off

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys is seeking a Program Specialist, Solution Consulting Operations, to coordinate operational programs, maintain KPI reporting, and drive alignment across regional and global teams. You will partner with cross-functional stakeholders, improving data accuracy and enabling informed decision-making for better customer experiences.

This role offers exposure to global initiatives and opportunities to grow in program management and business operations, with a focus on clear execution and scalable

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–4 years in business operations, program coordination, or related roles.
• Strong organizational and analytical abilities with multitasking capacity.
• Experience coordinating across cross-functional teams and priorities.
• Excellent written and verbal communication for technical and non-technical audiences.
• Attention to detail with data, reporting, and processes.
• Proficiency with Excel, PowerPoint, Word, and Teams.

Responsibilities

• Coordinate operational programs and recurring activities to drive consistent execution.
• Drive planning, execution, and tracking across enablement and cross-functional workstreams.
• Maintain project plans, timelines, and action trackers for visibility and accountability.
• Coordinate stakeholder meetings and communications to align regional and global teams.
• Manage KPI tracking, dashboards, scorecards, and business review processes.
• Validate and organize operational data from multiple stakeholders to improve reporting accuracy.
• Support ad hoc reporting and scalable processes for the Solution Consulting organization.
• Improve scalable reporting and processes to adapt to evolving business needs.

Skills

Organizational skills

Analytical thinking

Problem solving

Cross-functional collaboration

Clear communication

Microsoft 365

Education

Bachelor's degree in Business/Operations/Management/Communications

Tools

Microsoft 365

Job description

Genesys is seeking a Program Specialist, Solution Consulting Operations, to coordinate operational programs, maintain KPI reporting, and drive alignment across regional and global teams. You will partner with cross-functional stakeholders, improving data accuracy and enabling informed decision-making for better customer experiences.

This role offers exposure to global initiatives and opportunities to grow in program management and business operations, with a focus on clear execution and scalable