Strategic Commercial Operations Lead

Define Ventures; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Centivo is seeking an experienced Commercial Operations Manager to lead and execute cross-functional initiatives across its Commercial organization. The role involves project management, business analysis, process design, implementation, and change enablement across Sales, Client Success, Implementation, Marketing, and more.

The successful candidate will enter ambiguous situations, map requirements, create process maps and project plans, coordinate testing, and deliver training as needed to

Qualifications

• 5 years of experience in commercial operations, business operations, project management, business analysis, or process improvement.
• 5 years of experience in healthcare, health benefits, insurance, TPA, or other complex regulated-industry experience.
• Demonstrated experience independently leading complex, cross-functional initiatives, including requirements gathering, stakeholder discovery, and workflow analysis.
• Experience building current- and future-state process maps, detailed project plans, and RAID/decision logs, with a track record of managing dependencies, risks, and decisions to resolution.
• Experience coordinating UAT and implementation readiness, and developing SOPs, training materials, job aids, or similar operational documentation.
• Comfortable facilitating meetings, workshops, and process-design sessions across functions and organizational levels.
• Strong written and verbal communication skills, sound judgment, and the ability to operate independently in ambiguous environments while managing multiple initiatives at once.

Responsibilities

• Lead multiple cross-functional Commercial initiatives from initial discovery through implementation, stabilization, and closeout.
• Develop and maintain comprehensive project plans in Smartsheet, including milestones, deliverables, owners, dependencies, timelines, and critical paths.
• Establish appropriate project governance, meeting cadences, working sessions, and status reporting.
• Proactively identify and manage risks, issues, dependencies, decisions, and blockers.
• Maintain RAID logs, decision logs, action items, and other project management artifacts as appropriate.
• Hold stakeholders accountable for deliverables and elevate risks or missed commitments when necessary.
• Provide clear, concise project status reporting that communicates progress, upcoming milestones, risks, dependencies, and decisions needed.
• Coordinate work across business and technical teams to ensure initiatives remain aligned and progress toward defined outcomes.
• Serve as the Business Analyst for assigned initiatives without reliance on a separate BA resource.
• Lead stakeholder interviews, discovery sessions, requirements workshops, and process reviews.
• Translate business problems and stakeholder needs into clearly documented business and functional requirements.
• Identify gaps, dependencies, exceptions, business rules, and downstream impacts.
• Define and document acceptance criteria and expected business outcomes.
• Partner with business stakeholders and technical teams to ensure proposed solutions address the underlying business need.
• Facilitate decision-making when stakeholders have conflicting requirements or processes are not clearly defined.

Skills

Project management

Cross-functional collaboration

Business analysis

Process design

Change enablement

Tools

Smartsheet

Microsoft Visio

Salesforce

Microsoft Office/Teams/SharePoint

Claude/AI

Job description

Centivo is seeking an experienced Commercial Operations Manager to lead and execute cross-functional initiatives across its Commercial organization. The role involves project management, business analysis, process design, implementation, and change enablement across Sales, Client Success, Implementation, Marketing, and more.

The successful candidate will enter ambiguous situations, map requirements, create process maps and project plans, coordinate testing, and deliver training as needed to