Commercial Operations Lead: Drive Cross-Functional Initiatives

Centivo; Buffalo (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Centivo, based in Buffalo, NY, seeks a Commercial Operations Manager to lead cross-functional initiatives from discovery to adoption. This individual contributor role requires hands-on project management, business analysis, process design, testing, and training across Sales, Client Success, Implementation, Marketing, Underwriting, Finance, Legal, Product, and Operations.

The successful candidate will structure and drive complex programs, manage risks, create detailed plans, and coordinate

Qualifications

• 5 years of experience in commercial operations, business operations, project management, business analysis, or process improvement.
• 5 years of healthcare, health benefits, insurance, TPA, or other complex regulated-industry experience.
• Demonstrated experience independently leading complex, cross-functional initiatives, including requirements gathering, stakeholder discovery, and workflow analysis.
• Experience building current- and future-state process maps, detailed project plans, and RAID/decision logs, with a track record of managing dependencies, risks, and decisions to resolution.
• Experience coordinating UAT and implementation readiness, and developing SOPs, training materials, job aids, or similar operational documentation.
• Comfortable facilitating meetings, workshops, and process-design sessions across functions and organizational levels.
• Strong written and verbal communication skills, sound judgment, and the ability to operate independently in ambiguous environments while managing multiple initiatives at once.

Responsibilities

• Lead multiple cross-functional Commercial initiatives from initial discovery through implementation, stabilization, and closeout.
• Develop and maintain comprehensive project plans in Smartsheet, including milestones, deliverables, owners, dependencies, timelines, and critical paths.
• Establish appropriate project governance, meeting cadences, working sessions, and status reporting.
• Proactively identify and manage risks, issues, dependencies, decisions, and blockers.
• Maintain RAID logs, decision logs, action items, and other project management artifacts as appropriate.
• Hold stakeholders accountable for deliverables and elevate risks or missed commitments when necessary.
• Provide clear, concise project status reporting that communicates progress, upcoming milestones, risks, dependencies, and decisions needed.
• Coordinate work across business and technical teams to ensure initiatives remain aligned and progress toward defined outcomes.

Skills

Project management

Cross-functional collaboration

Business analysis

Process improvement

Stakeholder management

Risk/RAID logs

Tools

Smartsheet

Microsoft Visio

Salesforce

MS Office/Teams/SharePoint

Claude/AI

Job description

Centivo, based in Buffalo, NY, seeks a Commercial Operations Manager to lead cross-functional initiatives from discovery to adoption. This individual contributor role requires hands-on project management, business analysis, process design, testing, and training across Sales, Client Success, Implementation, Marketing, Underwriting, Finance, Legal, Product, and Operations.

The successful candidate will structure and drive complex programs, manage risks, create detailed plans, and coordinate