Customer-Focused Collections Specialist

Raymond Corp.; Reno, Northern (NV, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Flexible Spending Accounts

Disability insurance

Life insurance

PTO

Holiday pay

Great team

Job summary

Raymond West in Reno is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team. You will contact customers by phone or email to resolve past-due balances and use Billtrust to drive timely collections, while maintaining accurate records in the company system.

The role requires 1–2 years of office experience, strong communication skills, and a basic understanding of accounting principles. We offer a benefits package and a collaborative environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years of office experience.
• Basic accounting knowledge is required.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information immediately to the manager.
• Identify unapplied credits on a timely basis and clear against outstanding receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send required statements.
• Notify the manager of customer disputes within 24 hours and work towards resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow department procedures.

Skills

Customer service

Communication

Office software

Time management

Independent work

Education

High school diploma or equivalent

Tools

Billtrust

Job description

Raymond West in Reno is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team. You will contact customers by phone or email to resolve past-due balances and use Billtrust to drive timely collections, while maintaining accurate records in the company system.

The role requires 1–2 years of office experience, strong communication skills, and a basic understanding of accounting principles. We offer a benefits package and a collaborative environment.