Strategic AR Collections Specialist

Raymond Handling Concepts Corp; Reno (NV); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible spending accounts

Disability insurance

Life insurance

Paid time off

Holiday pay

Great team

Job summary

Raymond West is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team in Reno. You will contact customers by phone or email to resolve past-due balances and work within the Billtrust system to recover payments.

The role requires strong customer service, clear communication, and the ability to manage a high volume of inquiries. A high school diploma and 1–2 years of office experience are required; knowledge of basic accounting is helpful.

Qualifications

• Must have strong customer service mindset.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and similar software.
• Able to manage a high volume of calls and emails (25–90/day).
• Efficient time management and ability to follow processes.
• Positive attitude and ability to work independently.
• Basic understanding of accounting principles.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information to the supervisor.
• Identify unapplied credits and clear against outstanding receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send statements.
• Notify the supervisor of customer disputes within 24 hours and pursue resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow procedures.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

High volume calls

Time management

Independent work

Basic accounting

Education

High school diploma or equivalent

Office experience 1-2 years

Basic accounting knowledge

Tools

Billtrust

Job description

Raymond West is seeking a detail-oriented Collections Specialist to join our Accounts Receivable team in Reno. You will contact customers by phone or email to resolve past-due balances and work within the Billtrust system to recover payments.

The role requires strong customer service, clear communication, and the ability to manage a high volume of inquiries. A high school diploma and 1–2 years of office experience are required; knowledge of basic accounting is helpful.