Strategic Collections Specialist: Cash Flow & Customer Care

Seton; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Parental leave and fertility support

Scholarship program

Employee Resource Groups

Wellness programs

Dress-for-your-day

Matching gifts

Job summary

Brady Corporation, a global industrial technology leader headquartered in Milwaukee, WI, is seeking a Collections professional to manage receivables and deductions. You will collaborate with Customer Service, Sales Operations, Channel, Cash Applications, and Collections to resolve past-due accounts.

You’ll use SAP and Get Paid to research issues, generate statements, and provide clear updates to customers and Brady teams. This role emphasizes accuracy, communication, and teamwork.

Qualifications

• Associates or Bachelors degree in accounting, finance, or related business field or 1-2 years of experience in collections/AR, customer service, or accounts payable.
• Analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Initial level experience in Microsoft Excel.
• Strong organizational and time-management skills; attention to detail.
• Customer service and/or Credit & Collections experience preferred.
• SAP and/or Get Paid experience are a plus.

Responsibilities

• Works closely with customers to determine barriers for non-payment on past due invoices and works to resolve those barriers.
• Prioritizes collections on large dollar amounts to drive working capital improvements.
• Works closely with customers and the internal Brady team to timely resolve customer deductions taken.
• Utilize Get Paid and SAP to assist in performing collection and deduction research.
• Effectively present complex information and respond to questions from internal and external customers.
• Sends statements, aging reports, and invoice copies to customers as required.
• Demonstrates a working knowledge of Brady's various pricing and rebate programs, return policy, sales orders, credit, debits, and cash application.
• Understand and follow all Credit & Collections related policies and processes.
• Supports team members through teamwork and meets individual and team goals.

Skills

Analytical skills

Problem solving

Excel basics

Verbal and written communication

Organizational skills

Time management

Customer service

Collections experience

SAP experience

Get Paid experience

Education

Associates or Bachelors degree in accounting, finance, or related business field

Tools

Get Paid

SAP

Job description

Brady Corporation, a global industrial technology leader headquartered in Milwaukee, WI, is seeking a Collections professional to manage receivables and deductions. You will collaborate with Customer Service, Sales Operations, Channel, Cash Applications, and Collections to resolve past-due accounts.

You’ll use SAP and Get Paid to research issues, generate statements, and provide clear updates to customers and Brady teams. This role emphasizes accuracy, communication, and teamwork.