Strategic Collections Manager - Hybrid (STL)

Together Credit Union; St. Louis (MO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A financial institution is seeking a Collections Manager to oversee the daily operations of loan collections and recovery. This role requires strong leadership skills, with at least 5 years of experience in collections and 3 years in leadership. The ideal candidate will ensure compliance with regulations, manage staff performance, and enhance portfolio performance. The position offers a hybrid work environment in St. Louis, encouraging collaboration and strategic engagement across various teams. Benefits include professional growth opportunities and a focus on maintaining positive member experiences.

Qualifications

• 5+ years of relevant experience in collections or related fields.
• 3+ years of leadership experience.

Responsibilities

• Directs and supervises collection efforts for delinquent loans.
• Coaches and develops staff; conducts performance evaluations.
• Oversees daily collection operations and monitors KPIs.
• Manages collection technologies and vendor relationships.
• Reviews high-risk accounts and proposes strategies.
• Handles escalated member issues respectfully.
• Ensures compliance with applicable laws and regulations.

Skills

Analytical decision-making skills

Leadership

Problem-solving skills

Interpersonal skills

Education

High School Diploma

Job description

A financial institution is seeking a Collections Manager to oversee the daily operations of loan collections and recovery. This role requires strong leadership skills, with at least 5 years of experience in collections and 3 years in leadership. The ideal candidate will ensure compliance with regulations, manage staff performance, and enhance portfolio performance. The position offers a hybrid work environment in St. Louis, encouraging collaboration and strategic engagement across various teams. Benefits include professional growth opportunities and a focus on maintaining positive member experiences.