Collections Manager

Together Credit Union; St. Louis (MO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A financial institution is seeking a Collections Manager to oversee the daily operations of loan collections and recovery. This role requires strong leadership skills, with at least 5 years of experience in collections and 3 years in leadership. The ideal candidate will ensure compliance with regulations, manage staff performance, and enhance portfolio performance. The position offers a hybrid work environment in St. Louis, encouraging collaboration and strategic engagement across various teams. Benefits include professional growth opportunities and a focus on maintaining positive member experiences.

Qualifications

• 5+ years of relevant experience in collections or related fields.
• 3+ years of leadership experience.

Responsibilities

• Directs and supervises collection efforts for delinquent loans.
• Coaches and develops staff; conducts performance evaluations.
• Oversees daily collection operations and monitors KPIs.
• Manages collection technologies and vendor relationships.
• Reviews high-risk accounts and proposes strategies.
• Handles escalated member issues respectfully.
• Ensures compliance with applicable laws and regulations.

Skills

Analytical decision-making skills

Leadership

Problem-solving skills

Interpersonal skills

Education

High School Diploma

Job description

Join to apply for the Collections Manager role at Together Credit Union

Job Title: Manager, Collections

Reports To: Director, Collections & Recovery

Positions Supervised: Assistant Manager, Senior Collectors, Collection Administration and Recovery

FLSA Status: Exempt

Job Summary

The Collection Manager oversees the daily operations of the credit union’s collection and recovery functions across all loan types, including consumer, credit card, real estate, and specialty portfolios. This role is responsible for minimizing delinquency, charge‑offs, and losses while ensuring compliance with federal and state regulations, internal policies, and member‑focused service standards. ** This is a Hybrid/St. Louis position **

The Collection Manager provides leadership, coaching, and development to the collections team, monitors key performance indicators, and drives strategies that improve portfolio performance. This position collaborates closely with lending, servicing, fraud, and loss mitigation teams to ensure effective risk management and a positive member experience. The role requires strong analytical decision‑making skills, the ability to manage complex situations, and a commitment to protecting the credit union’s financial assets.

Job Responsibilities

• Directs and supervises consistent and timely collection efforts for delinquent secured and unsecured loans, ensuring compliance with all applicable consumer collection laws and regulations while maintaining exceptional member service.
• Coaches, develops, and trains staff; assigns work, sets goals, monitors progress, and provides ongoing feedback to support employee performance and growth. Conducts performance evaluations and reviews annual expectations.
• Oversees daily collection operations, ensuring workflows are efficient and aligned with credit union policies. Analyzes delinquency trends and inventory to assign work and develop data‑driven collection strategies.
• Manages collection technologies, including platforms, automated calling systems, and payment processors. Oversees third‑party vendor relationships as needed.
• Reviews and recommends actions on high‑risk accounts, including repossession approvals, auction pricing, and repair decisions. Identifies risk factors and negative trends, proposing strategies to mitigate future losses.
• Oversees and maintains working knowledge of the Bankruptcy Specialist functions including administration of bankruptcy activities on accounts. Manages the timely and consistent collection and legal practices for the collection of bankrupt accounts focusing on compliance with the credit union and bankruptcy code.
• Handles escalated member issues with a focus on timely, respectful, and solution‑oriented resolution.
• Ensures full compliance with applicable laws and regulations. Responds to internal audit findings and external examiner inquiries related to the Collection Department’s operations.

Required Qualifications

• High School Diploma
• Five (5) years + of relevant experience in collections or related fields
• Three (3) years + of Leadership experience

Preferred Qualifications

• Eight (8) years + of relevant experience in collections or related fields
• Five (5) + years of Leadership experience

Knowledge, Skills, and Abilities

• Ability to lead and engage in sensitive, confidential conversations with internal and external stakeholders. Skilled in motivating, influencing, and guiding direct reports, peers, and partners to achieve organizational goals.
• Demonstrates integrity and sound ethical judgment in all decisions. Builds trust through transparent, diplomatic interactions and serves as a role model for organizational values.
• Capable of making informed decisions independently while balancing team input. Uses strong problem‑solving skills to resolve issues, prioritize competing demands, and adapt strategies to changing circumstances.
• Maintains composure and professionalism under pressure, fostering a positive team environment while meeting deadlines and quality standards. Demonstrates cultural awareness and respect in managing diverse teams.
• Effectively manages multiple priorities and resources in a fast‑paced environment. Demonstrates flexibility and resilience when responding to urgent issues or shifting business needs.
• Proficient in analyzing data and leveraging technology to support decision‑making and operational efficiency. Communicates complex information clearly and accurately to diverse audiences.

Environmental Conditions

• Hybrid work environment (combination of remote & onsite); requires regular use of online tools, systems, and collaboration platforms
• General office setting when working onsite
• Occasional travel to branch locations, vendor sites, or other business‑related locations
• Attendance at offsite meetings, events, or conferences as needed

Physical Abilities

• Ability to work at a computer in a stationary position for up to 8 hours per day
• Ability to occasionally carry light materials (e.g., laptop, presentation materials)
• Ability to travel for business by car or air and stay in public accommodations as needed

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non‑discrimination and dedicated to providing a positive discrimination‑free work environment.