Strategic Collections & Loss Mitigation Manager

BMO U.S.; Irving (TX); On-site; USD 42,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings

Job summary

BMO Financial Group in Irving, TX is seeking a Customer Collections Specialist to review delinquent, high‑risk, or written‑off accounts and identify viable collection opportunities. You will advise customers on payment strategies and products that meet their objectives while delivering service to BMO customers and prospects.

You will develop long‑term, profitable relationships, support strategic initiatives, and produce regular reports.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• Knowledge of BMO products and services and the regulatory environment related to collections.

Responsibilities

• Review delinquent, high-risk, or written-off accounts for possible collections opportunities.
• Advise customers on payment strategies and products that meet their objectives.
• Provide collections-related sales and service to BMO customers or prospects.
• Develop and maintain long-term, profitable relationships and expand share of wallet.
• Prepare reports and dashboards on collections activities.

Skills

Collections knowledge

Negotiation

Customer service

Sales proficiency

Data reporting

Education

Bachelor's degree or equivalent

Tools

CRM systems

Data dashboards

Job description

BMO Financial Group in Irving, TX is seeking a Customer Collections Specialist to review delinquent, high‑risk, or written‑off accounts and identify viable collection opportunities. You will advise customers on payment strategies and products that meet their objectives while delivering service to BMO customers and prospects.

You will develop long‑term, profitable relationships, support strategic initiatives, and produce regular reports.