Strategic Collections & Dispute Specialist

Americold; Atlanta (GA); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

Americold is seeking an experienced Collections Specialist to manage delinquent accounts and resolve billing disputes while maintaining positive customer relationships. You will review aging, coordinate with internal teams, and work with third-party agencies to facilitate prompt payments in a fast-paced environment.

The role requires a minimum of 2 years in collections or related fields, proficiency with Oracle AR, and strong Excel reporting skills.

Qualifications

• Associate degree or equivalent work experience required.
• Minimum 2 years of experience in collections, accounting, or customer service focused on account management.
• Experience with Oracle accounts receivable.
• Proficiency in MS Word and advanced Excel for reporting and account analysis.
• Ability to analyze customer accounts and resolve billing disputes using spreadsheets.

Responsabilités

• Review customer aging and identify past-due items for collection purposes.
• Analyze customer accounts and resolve complex billing disputes with assistance from relevant departments.
• Make collection calls and send communications to delinquent accounts.
• Prepare documentation for warehouse liens and work with third-party collection agencies as directed.
• Manage a follow-up system to ensure resolution of all delinquent items according to department goals.
• Investigate and resolve overpayments and deductions on customer accounts and prepare management reports as needed.
• Coordinate information between customers and internal parties to facilitate prompt payments and encourage adherence to established payment terms.
• Other essential duties may be applicable and assigned as necessary.

Connaissances

Collections experience

Accounting

Customer service

MS Word

Excel (advanced)

Formation

Associate degree

Bachelor's degree preferred

Outils

Oracle Accounts Receivable

MS Word

Microsoft Excel

Description du poste

Americold is seeking an experienced Collections Specialist to manage delinquent accounts and resolve billing disputes while maintaining positive customer relationships. You will review aging, coordinate with internal teams, and work with third-party agencies to facilitate prompt payments in a fast-paced environment.

The role requires a minimum of 2 years in collections or related fields, proficiency with Oracle AR, and strong Excel reporting skills.