Strategic Collections & Cash Applications Lead

DHL eCommerce; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with company match

Medical & Dental Insurance

Vision care

Well-being programs

FSA/HSA

Tuition Reimbursement

Paid Time Off

Parental Leave

Employee Discount

Job summary

DHL eCommerce in the United States is seeking an experienced Collections & Cash Application Manager to oversee the collection of late payments and the posting, application and coding of incoming payments. You will lead a team of collection and cash application specialists and partner with Finance, Sales, Customer Service and IT to optimize processes.

The role focuses on reducing past-due balances, generating weekly reports, and supporting close activities.

Qualifications

• Bachelor's degree in Accounting, Finance or related field.
• 6+ years of commercial credit & collections experience.
• 1 year supervisory experience.

Responsibilities

• Lead a team of collection specialists to collect on delinquent accounts and resolve disputes with internal teams.
• Manage cash application specialists responsible for posting, applying and coding payments and memos.
• Prepare weekly collection and cash reports and workflow.
• Drive KPI improvement and reduce past-due balances.
• Collaborate with Finance, Sales, Customer Service, IT and Operations to resolve issues.
• Coach and develop the team to achieve operational excellence.
• Assess systems and processes to reduce complexity and improve efficiency.
• Support month-end close and audits when needed.

Skills

Leadership

Accountability

Cross-functional collaboration

Team leadership

Verbal & written communication

Customer interaction

Problem solving

Financial analysis

Education

Bachelor's degree in Accounting/Finance

Job description

DHL eCommerce in the United States is seeking an experienced Collections & Cash Application Manager to oversee the collection of late payments and the posting, application and coding of incoming payments. You will lead a team of collection and cash application specialists and partner with Finance, Sales, Customer Service and IT to optimize processes.

The role focuses on reducing past-due balances, generating weekly reports, and supporting close activities.