Technical Success Account Manager, Google Cloud Consulting

Google; Sunnyvale (CA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off 20 days

Sick leave 40 hours/year

Maternity leave 28-30 weeks

Baby bonding leave

Paid holidays 13 days

Job summary

Google in the United States seeks a Technical Success Account Manager to drive strategic technical leadership and governance for key cloud customers. You will ensure platform health and reliability while translating business goals into scalable cloud architectures.

You will collaborate with executive stakeholders, influence product roadmaps, and champion best practices across the Google Cloud footprint. The role emphasizes proactive risk management and sustained value delivery.

Qualifications

• Bachelor's degree or higher in CS or related field, or equivalent practical experience.
• 10 years of customer-facing technical experience in cloud or IT environments.
• Experience with cloud computing concepts, architecture, security, and data platforms.
• Proven ability to present complex ideas to technical and executive stakeholders.
• Experience supporting customers in cloud operations, launch, and incident management.

Responsibilities

• Establish and lead Technical Governance focusing on platform health and readiness.
• Provide technical guidance and advocate Google Cloud architecture best practices.
• Drive stability through architectural health assessments and optimization.
• Serve as strategic advisor to address reliability concerns and roadmap feedback.
• Translate customer needs into product feedback to improve service delivery.

Skills

10 years of customer-facing technical

Core cloud computing concepts

Executive stakeholder communication

Cloud operations experience

Education

Bachelor's degree in Computer Science or related field

MBA or Master's in Management/Technical/Engineering

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Austin, TX, USA; Kirkland, WA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; New York, NY, USA.

Minimum qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.

About The Job

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud's most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serves as the customer’s trusted technical advisor, translating complex business objectives into structured technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.

This role requires independently forging strong executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical excellence across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits

Responsibilities

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .