Strategic Account Manager, Clinical Solutions

LexisNexis Risk Solutions; Oregon (WI); Hybrid; USD 66,000 - 109,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Headspace wellness

Employee Assistance Programs

Paid time off

Job summary

Elsevier seeks a Strategic Account Manager for Clinical Solutions (Health) to manage a portfolio of healthcare clients across the US and Canada. You will act as the trusted advisor, drive renewals, manage churn risk, and uncover expansion opportunities through consultative selling.

You will build relationships with clinical, administrative, and IT stakeholders, navigate complex contracts, and partner with Customer Success and Sales to optimize outcomes. Travel up to 30% may be required.

Qualifications

• 2+ years of healthcare sales or account management experience, ideally SaaS or information solutions to hospitals/health systems.
• Bachelor’s degree required.
• Proven success in renewal management, upselling, or cross-selling.
• Confidently present to and influence clinical, operational, and executive stakeholders.

Responsibilities

• Develop proactive engagement strategies, health checks, and business reviews.
• Analyze product usage and satisfaction to ensure renewals and long-term value.
• Identify risk signals early and act to mitigate churn.
• Negotiate contracts that are mutually beneficial to customer and Elsevier.
• Identify upsell and expansion opportunities aligned with customer goals.
• Position additional Clinical Solutions products to meet emerging needs through consultative selling.
• Lead sales motions from discovery through negotiation and closing.
• Own end-to-end sales process for renewals and expansions.

Skills

Healthcare sales

SaaS sales

Renewal management

Challenger selling

MEDDPICC

Salesforce

Executive stakeholder engagement

Education

Bachelor’s degree

Tools

Salesforce CRM

Microsoft Office

Job description

Strategic Account Manager, Clinical Solutions (Health)

Drive Growth. Make an Impact. Transform Healthcare. Are you passionate about healthcare and ready to take your sales career to the next level? Do you thrive on building relationships, solving challenges, and helping customers succeed? Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada.

About the Role

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking US Pacific Northwest candidates.

Responsibilities

• Developing and delivering proactive engagement strategies, health checks, and business reviews.
• Analyzing product usage and satisfaction to ensure renewals and long-term value.
• Identifying risk signals early and taking action to mitigate churn.
• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Identifying upselling and expansion opportunities aligned with customer goals.
• Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
• Leading sales motions from discovery through negotiation and closing.
• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Serving as a consultative partner aligned to client objectives.
• Studying market trends and becoming an industry expert within your designated health system region.
• Owning the end-to-end sales process for renewals and expansions.
• Coaching sales executives on expansion opportunities that meet customer needs.
• Forecasting accurately and managing pipeline using Salesforce CRM.
• Working closely with Sales Executives and Customer Success to drive results.
• Sharing market feedback and helping shape product improvements.
• Supporting coaching, mentoring and training of new team members on occasion.

Requirements

• 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems.
• Bachelor’s degree required.
• Proven success in renewal management, upselling, or cross-selling.
• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Thriving in a fast-paced, deadline-driven environment.
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Ability to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and customers.
• AI Fluency is valued but not required.

Work in a Way That Works for You

We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals-supporting both your immediate responsibilities and long-term goals.

Working for You

• Health benefits: medical, dental, and vision coverage
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
• Insurance: short-and long-term disability, life, accidental death, critical illness, and hospital indemnity
• Family benefits: parental leave, adoption, and surrogacy support
• Savings accounts: HSA, FSA, dependent care, and commuter benefits
• Paid time off, plus volunteer and Employee Resource Group participation days

About the Business

As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.

U.S. National Base Pay Range: $65,600 - $109,200. Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We are an equal‑opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information‑based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.