Strategic Healthcare SaaS Account Manager

Elsevier; Oregon (WI); On-site; USD 80,000 - 168,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing program

Headspace subscription

Disability & life insurance

Parental leave & family support

Commuter benefits

Job summary

Elsevier is seeking a Strategic Account Manager for Clinical Solutions to drive growth across hospitals and health systems in the US and Canada. You’ll manage a portfolio, advocate for customers, and ensure renewals while identifying expansion opportunities.

The role focuses on selling SaaS solutions with evidence-based clinical content, leveraging MEDDPICC and Salesforce, with travel up to 30% and a Pacific Northwest focus.

Qualifications

• Have 2+ years of experience in healthcare sales or account management—sales to hospitals or health systems; Bachelor's degree required.
• Proven success in renewal management, upselling, or cross-selling.
• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Able to thrive in a fast-paced, deadline-driven environment.
• Skilled in Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Able to adopt MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey in workflow.
• Willing to travel overnight up to 30% of the time or as needed.

Responsibilities

• Develop proactive engagement strategies, health checks, and business reviews to enable renewals and long-term value.
• Analyze product usage and satisfaction to drive renewals and expansion.
• Identify risk signals early and take action to mitigate churn and protect account health.
• Lead sales motions from discovery through negotiation and closing for expansions.
• Own end-to-end sales process for renewals and expansions, with coaching on opportunities.
• Collaborate with Sales, Customer Success, and product teams to drive results.

Skills

Healthcare sales

Account management

Salesforce CRM

Microsoft Office

MEDDPICC

Challenger

Miller Heiman

Franklin Covey

Education

Bachelor's degree

Tools

Salesforce CRM

Microsoft Office

Job description

Elsevier is seeking a Strategic Account Manager for Clinical Solutions to drive growth across hospitals and health systems in the US and Canada. You’ll manage a portfolio, advocate for customers, and ensure renewals while identifying expansion opportunities.

The role focuses on selling SaaS solutions with evidence-based clinical content, leveraging MEDDPICC and Salesforce, with travel up to 30% and a Pacific Northwest focus.