Senior Client Success Strategist

InStride; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with company match

Flexible vacation policy

Paid family leave

Best-in-class health care benefits

Job summary

InStride is seeking a Senior Client Success Specialist to manage strategic relationships with scholarship-only accounts, drive retention, and identify expansion opportunities. You will partner with cross-functional teams to deliver on annual targets, improve client satisfaction, and align success metrics with business goals.

The role emphasizes consultative account management, travel up to 10%, and collaboration with marketing, product, and support to optimize learner outcomes and program value.

Qualifications

• 2+ years of corporate client success or services experience.
• Customer-first mindset focused on relationships.
• Excellent judgment and decision-making in partner contexts.
• Creative problem-solving with evolving customer challenges.
• Strong interpersonal, verbal, and written communication.
• Bias for speed and action with attention to detail.
• Travel up to 10% as needed.

Responsibilities

• Serve as trusted partner for client stakeholders and lead multistep program management.
• Support annual business reviews and identify growth opportunities.
• Monitor client health metrics and collect feedback (NPS, etc.).
• Provide updates across teams via Salesforce and internal comms.
• Create compelling presentation materials for client and internal meetings.
• Drive renewal and expansion through learner enrollments and engagement.

Skills

Client relationships

Communication

Analytical skills

Operational excellence

Job description

InStride is seeking a Senior Client Success Specialist to manage strategic relationships with scholarship-only accounts, drive retention, and identify expansion opportunities. You will partner with cross-functional teams to deliver on annual targets, improve client satisfaction, and align success metrics with business goals.

The role emphasizes consultative account management, travel up to 10%, and collaboration with marketing, product, and support to optimize learner outcomes and program value.