Strategic Client Success Partner

Larkin Benefit Administrators; Roseville (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Larkin Company in Roseville, CA is seeking a Client Success Manager to lead post‑sales client relationships, manage implementations, and advise on leave and disability policies. This role requires strong communication, organization, and relationship management across internal teams and external clients.

You will partner with our senior team to drive client satisfaction, optimize processes, and ensure accurate, timely delivery of services and reports. Travel is required in this role.

Qualifications

• Four-year degree or equivalent combination of education and experience required.
• At least 3 years in leave of absence administration or related field.
• Experience managing client relationships and delivering excellent service.
• Strong MS Excel and Word skills.

Responsibilities

• Drive client satisfaction by building sustainable processes and strong partner relationships.
• Lead client implementations and ongoing relationship management through regular communications.
• Coordinate internal teams to resolve escalations and deliver solutions for clients.
• Prepare management reports and analysis of client programs.
• Review and negotiate service agreements and amendments as needed.
• Ensure timely responses to client inquiries and maintain project schedules.
• Mentor Coordinators and support training as required.

Skills

Client relationships

Customer service

Organizational skills

Verbal & written communication

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent

Tools

MS Excel

MS Word

Job description

The Larkin Company in Roseville, CA is seeking a Client Success Manager to lead post‑sales client relationships, manage implementations, and advise on leave and disability policies. This role requires strong communication, organization, and relationship management across internal teams and external clients.

You will partner with our senior team to drive client satisfaction, optimize processes, and ensure accurate, timely delivery of services and reports. Travel is required in this role.