Strategic Client Success Manager

Verra Mobility; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

Verra Mobility is seeking a Client Success Manager in the Washington, DC area to elevate client experiences and drive long-term partnerships. You will anticipate challenges, resolve issues, and maintain strong relationships while coordinating with cross-functional teams.

You will lead client meetings, monitor health metrics, and identify opportunities to upsell while ensuring contractual obligations are met.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education, training and experience.
• 3–5 years’ experience in a customer-facing environment, account management or similar role.
• Detail-oriented with ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.
• Very strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience in compiling, documenting, and communicating client requirements to internal stakeholders.
• Thrives in a dynamic, fast-paced, high-growth work environment.
• Excellent organizational, analytical and negotiation skills.
• Strong problem-solving and remote collaboration capabilities.

Responsibilities

• Maintain excellent professional relationships with clients and provide positive customer service.
• Formulate long-term client partnerships delivering financial and operational benefits.
• Lead recurring client meetings and ensure follow-up items are addressed.
• Interact with clients on regular and ad-hoc basis.
• Build and develop revenue streams within existing client base.
• Collaborate with other departments to resolve service delivery issues.
• Understand product configurations and cross-service logic for clients.
• Serve as primary contact for client communication and overall satisfaction.
• Monitor client health with respect to AR balance, reconciliation, and invoices.

Skills

Client management

Relationship building

Communication

Negotiation

Education

Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

Verra Mobility is seeking a Client Success Manager in the Washington, DC area to elevate client experiences and drive long-term partnerships. You will anticipate challenges, resolve issues, and maintain strong relationships while coordinating with cross-functional teams.

You will lead client meetings, monitor health metrics, and identify opportunities to upsell while ensuring contractual obligations are met.