Client Success & Growth Manager

Verra Mobility Corporation; Washington, Northern (District of Columbia, KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Verra Mobility is seeking a Client Success Manager in Washington, DC, to sustain strong client relationships and drive client success. You will anticipate issues, coordinate resolutions, and collaborate with internal teams to optimize service delivery and foster retention.

The role emphasizes proactive communication, cross-functional alignment, and revenue expansion within the existing client base, while maintaining accurate client health and performance metrics.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3-5 years in a customer-facing role such as account management.
• Detail-oriented with ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong MS Office skills: Word, Excel, PowerPoint, Outlook.
• Experience gathering client requirements from internal stakeholders.
• Thrives in a dynamic, high-growth environment.
• Analytical and negotiation skills.
• Excellent problem solver with data-driven approach.

Responsibilities

• Maintain excellent relationships with clients and provide positive customer service.
• Lead recurring client meetings and address follow-up items.
• Develop revenue streams within the existing client base.
• Collaborate with other departments to resolve service delivery issues.
• Oversee project campaign execution and track progress.
• Onboard new clients or products and guide them through setup.
• Monitor client performance and identify anomalies for management.

Skills

Customer-facing

Communication skills

Detail-oriented

Multitasking

Analytical skills

Negotiation

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Job description

Verra Mobility is seeking a Client Success Manager in Washington, DC, to sustain strong client relationships and drive client success. You will anticipate issues, coordinate resolutions, and collaborate with internal teams to optimize service delivery and foster retention.

The role emphasizes proactive communication, cross-functional alignment, and revenue expansion within the existing client base, while maintaining accurate client health and performance metrics.