Strategic Client Success Lead

verramobility; Mesa (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility is seeking a Client Success Manager to ensure an outstanding client experience by solving problems, building relationships, and driving continued value.

You will manage client communications, lead meetings, monitor performance metrics, and collaborate with internal teams to resolve issues and upsell services. Strong MS Office skills and a customer-first mindset are essential.

Qualifications

• Bachelor’s degree or equivalent combination of education, training and experience.
• 3–5 years’ experience in a customer-facing environment or account management.
• Detail-oriented with ability to multi-task in a fast-paced setting.
• Excellent written and verbal communication skills.
• Strong MS Office proficiency (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Maintain excellent relationships with clients and provide positive customer service.
• Formulate long-term client partnerships delivering financial and operational benefits.
• Lead recurring client meetings and follow up on action items.
• Interact with clients regularly and ad hoc as needed.
• Develop revenue streams within the existing client base.
• Collaborate with other departments to resolve service delivery issues.
• Understand product configurations and related cross-service logic.
• Serve as primary client contact and monitor satisfaction; identify upsell opportunities.
• Monitor AR balance, account reconciliation, overdue revenue, and invoice accuracy.
• Communicate effectively in a fast-paced, team-based environment.
• Manage time and deadlines while balancing priorities.
• Oversee project campaigns, track progress, and report outcomes.
• Review and approve software change releases and participate in UAT.
• Educate and guide clients on industry best practices.
• Onboard new clients or products and address improvement areas.
• Monitor client performance and escalate issues to management.
• Think critically to propose solutions and communicate with stakeholders.

Skills

Relationship building

Communication

Problem solving

Time management

Attention to detail

MS Office

Customer service

Education

Bachelor’s degree

Tools

MS Office Suite

Job description

Verra Mobility is seeking a Client Success Manager to ensure an outstanding client experience by solving problems, building relationships, and driving continued value.

You will manage client communications, lead meetings, monitor performance metrics, and collaborate with internal teams to resolve issues and upsell services. Strong MS Office skills and a customer-first mindset are essential.