Senior Customer Success Lead: Build Scalable Onboarding

Nicely Co.; Tulsa (OK); Presencial; USD 70.000 - 120.000; Jornada completa

Descripción de la vacante

Nicely Co. in Tulsa, OK is seeking a Senior Customer Success Manager to lead onboarding, adoption, outcomes, and retention signals while shaping scalable success processes in an early-stage environment.

You will translate company priorities into documented plans, own day-to-day efforts, collaborate across functions, and help build internal systems that scale as the company grows. This role offers meaningful ownership and impact as the Customer Success function evolves within a lean, fast-moving

Formación

• Experience with customer onboarding, adoption, outcomes, retention signals, and scalable processes.
• Strong written and verbal communication with cross-functional partners.
• Ability to organize ambiguous work and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.

Responsabilidades

• Own day-to-day work across customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Translate the priorities of the Senior Customer Success Manager role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Conocimientos

Customer onboarding

Cross-functional collaboration

Communication

Process improvement

Ownership

Descripción del empleo

Nicely Co. in Tulsa, OK is seeking a Senior Customer Success Manager to lead onboarding, adoption, outcomes, and retention signals while shaping scalable success processes in an early-stage environment.

You will translate company priorities into documented plans, own day-to-day efforts, collaborate across functions, and help build internal systems that scale as the company grows. This role offers meaningful ownership and impact as the Customer Success function evolves within a lean, fast-moving