Strategic Client Success Manager - Remote

Tech Sales Jobs; United States; Remote; USD 57,000 - 95,000; Full time

Benefits offered by this job

Bonus

RSUs

401(k) match

Job summary

Workiva is seeking a Client Relationship Manager to be the primary customer contact for Workiva Managed Services, guiding onboarding through project delivery while aligning solutions to client needs.

This remote USA role requires strong communication and account management skills, with responsibilities across data analytics, feedback loops, and cross-team collaboration. Salary ranges from $57,000 to $95,000, plus discretionary bonus and RSUs.

Qualifications

• Undergraduate Degree or equivalent combination of education and experience.
• 2+ years of Customer Service, Account Management, Project Management, or related roles requiring strong communication.

Responsibilities

• Serve as the primary customer contact for Workiva Managed Services.
• Deliver high-quality service through onboarding to project delivery.
• Collaborate with Sales, Marketing, and R&D to collect feedback.
• Train customers on the Workiva platform and best practices.
• Maintain customer data and metrics using management tools.
• Coordinate and review Capital Markets onboarding projects.

Skills

Customer Service

Account Management

Project Management

Communication

Education

Undergraduate Degree

Tools

Workiva Platform

Google Drive

Microsoft Word

Excel

PowerPoint

Salesforce

Gainsight

Job description

Workiva is seeking a Client Relationship Manager to be the primary customer contact for Workiva Managed Services, guiding onboarding through project delivery while aligning solutions to client needs.

This remote USA role requires strong communication and account management skills, with responsibilities across data analytics, feedback loops, and cross-team collaboration. Salary ranges from $57,000 to $95,000, plus discretionary bonus and RSUs.