Strategic Client Success Manager - Healthcare (Remote)

M3 Wake Research, Inc.; Dallas (TX); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health and Dental

Life Insurance

Disability Insurance

Prescription Plan

FSA

401k with Match

Paid Holidays

Vacation & Sick Days

Job summary

The Medicus Firm, part of M3USA, is hiring a Client Success Manager to manage existing healthcare recruitment clients and drive referrals and RFP opportunities. You will handle a book of accounts, ensuring satisfaction and ongoing partnerships while identifying and pursuing new proposals for the company.

Ideal candidates have 3+ years in sales or account management, preferably in physician recruitment, with strong communication and presentation skills.

Qualifications

• High school diploma or equivalent required; Bachelor's degree or equivalency preferred
• 3+ years of sales or recruitment experience or account management experience
• Preferred experience in physician recruitment or healthcare sales
• Proven track record in account management for healthcare recruitment
• Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving

Responsibilities

• Establish, develop, and maintain accounts and processes to ensure high-quality client servicing
• Generate additional business or leads with current clients by obtaining referrals
• Manage accounts through the recruitment process with introductory and biweekly calls
• Ensure client adoption of processes and client portal usage
• Assist production staff with client issues or processes
• Drive additional business through strategic account development and relationships
• Create and generate client references and case studies
• Identify RFP opportunities and manage bid processes from start to finish
• Promote services and develop new business by identifying leads and building relationships
• Meet or exceed quarterly and annual KPIs
• Support internal teams and clients to meet timelines and targets

Skills

Account management

Healthcare sales

C-suite communication

Relationship building

Negotiation

Prospecting

Education

Bachelor's degree preferred

Tools

CRM software (Salesforce)

Job description

The Medicus Firm, part of M3USA, is hiring a Client Success Manager to manage existing healthcare recruitment clients and drive referrals and RFP opportunities. You will handle a book of accounts, ensuring satisfaction and ongoing partnerships while identifying and pursuing new proposals for the company.

Ideal candidates have 3+ years in sales or account management, preferably in physician recruitment, with strong communication and presentation skills.