Hybrid Client Success Manager for Higher Ed SaaS

Watermark-Insights; Austin (TX); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Watermark is seeking a Client Success Manager in Austin, TX to collaborate with college and university clients, ensuring adoption and value realization of Watermark solutions. This hybrid role emphasizes building trusted advisor relationships and driving campus leadership toward goals.

You’ll partner with Sales to expand opportunities and contribute to a world-class CSF team, with travel up to 25% annually and a focus on client success and advocacy.

Qualifications

• Bachelor’s degree in business or a related field.
• Higher Education background required.
• Experience defining institutional outcomes and driving institution toward outcomes.
• Experience presenting ROI to Deans, Directors, and institutional leadership.

Responsibilities

• Drive adoption and ensure achievement of client goals with Watermark platforms.
• Action planning and aligning internal resources to meet client needs.
• Build trusted relationships with key client stakeholders.
• Support clients in driving change on their campuses.
• Partner with Sales to drive expansion through cross- and upsell opportunities.
• Partner with Watermark executive team for top account management.
• Identify risks and initiate playbooks within the portfolio.
• Document client information, activities, and interactions.
• Create services opportunities with Academy training and Services packages.
• Participate in implementation as strategic consultant.

Skills

Interpersonal skills

Communication

Account management

Travel-ready

Education

Bachelor’s degree in business or related field

Higher Education background

Job description

Watermark is seeking a Client Success Manager in Austin, TX to collaborate with college and university clients, ensuring adoption and value realization of Watermark solutions. This hybrid role emphasizes building trusted advisor relationships and driving campus leadership toward goals.

You’ll partner with Sales to expand opportunities and contribute to a world-class CSF team, with travel up to 25% annually and a focus on client success and advocacy.