Strategic Account Manager, Health Benefits

CVS Health; Boston (MA); Presencial; USD 72.000 - 159.000; Jornada completa

Descripción de la vacante

CVS Health in Boston is seeking a Manager to join the Client Success team, focusing on managing relationships with health plan partners and delivering value through strategic account management. You will meet with clients regularly, review business status, and coordinate with IT, Finance, and Operations to deploy programs.

The role requires 3–5 years in client-facing roles, strong communication, end-to-end ownership, and the ability to travel up to 15%.

Formación

• 3-5 years of experience working on cross-functional teams or in a client facing relationship centric role.
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
• Proven ability to influence cross-functional teams without direct authority.

Responsabilidades

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
• Serve as the internal voice of the client to champion enhancements and programme needs that improve the experience.
• Work cross-functionally with IT, Inventory, Development/Implementation, Finance, and Operations to support client and programme needs.
• Review and operationalise plan/program contracts for new and existing clients.
• Develop and maintain a strong understanding of product offerings to effectively answer client questions, provide guidance, and support issue resolution.
• Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.
• Analyse, and interpret data from multiple sources to deliver meaningful insights, support ad‑hoc reporting requests, and develop expertise in new reporting platforms and datasets.

Conocimientos

Cross-functional collaboration

End-to-end ownership

Influence without authority

Strong communication

Travel ability

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

CVS Health in Boston is seeking a Manager to join the Client Success team, focusing on managing relationships with health plan partners and delivering value through strategic account management. You will meet with clients regularly, review business status, and coordinate with IT, Finance, and Operations to deploy programs.

The role requires 3–5 years in client-facing roles, strong communication, end-to-end ownership, and the ability to travel up to 15%.