Strategic Client Success Manager – Growth & SEO

Contractor Growth Network; Charlotte (NC); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Base salary $70,000–$80,000

PTO 25 days + 11 holidays

401(k) with up to 4% match

Health and dental premiums covered (50

Vision coverage

Parental leave

Job summary

Contractor Growth Network in Charlotte is seeking a Client Success Manager to own the full client relationship from onboarding through the lifecycle for high-end remodeling and design-build contractors. You will set expectations, establish trust, and act as the primary marketing authority for your clients.

From the 90-day build to ongoing optimization, you will lead monthly calls, present performance metrics, identify growth opportunities, and coordinate with internal teams to deliver measurable

Qualifications

• 2+ years in a client-facing role — account management, client success, or a similar relationship-driven position.
• You are confident on calls, comfortable with data, and energized by helping clients win.
• You know how to read a room, lead a conversation, and close an upsell without making it feel transactional.

Responsibilities

• Own and lead all recurring client calls — monthly check-ins, Quarterly Business Reviews, and annual planning conversations.
• Present performance metrics with confidence and clarity — helping clients understand their SEO results, lead generation trends, and marketing ROI.
• Lead with solutions and momentum — focus conversations on progress, opportunity, and what's next rather than minor issues.
• Act as the subject matter authority on the client's marketing — providing strategic insights and recommendations in the context of their business and market.
• Proactively identify risks to client satisfaction or retention and address them before they escape.
• Coordinate with internal teams to remove blockers and maintain a seamless client experience.

Skills

Confident communicator

Presentation of data

Relationship builder

Self-directed closer

Organizational skills

SEO knowledge

HubSpot familiarity

Tools

HubSpot

Job description

Contractor Growth Network in Charlotte is seeking a Client Success Manager to own the full client relationship from onboarding through the lifecycle for high-end remodeling and design-build contractors. You will set expectations, establish trust, and act as the primary marketing authority for your clients.

From the 90-day build to ongoing optimization, you will lead monthly calls, present performance metrics, identify growth opportunities, and coordinate with internal teams to deliver measurable